A couple of things, including hardware and software issues, can temporarily make the Hisense TV screen black. This issue is also known as the “Black Screen of Death.” Depending on the underlying Hisense TV problem, there are various troubleshooting solutions to restore the screen back to normal.
Following are some of the reasons why your Hisense Smart TV turns black screen. Have a look at them to lead the issue smoothly.
- Power fluctuations
- Faulty HDMI cables or ports
- Defective remote control
- Damaged backlights
- Software glitch
- Standby Mode might be turned on
- Corrupted hardware boards
How to Fix Hisense TV Black Screen Issue
Once you have a clear view on what is the cause of the TV black screen issue, you can follow the upcoming guide and check out the different working ways to fix the problem by yourself. The methods mentioned below will reset the black screen issue on all Hisense TV models, including Hisense VIDAA, Roku, Android, Google, Fire, and XClass/Xumo TV.
Examine the Power Supply of Hisense TV
Start your troubleshooting by examining the power supply of your Hisense smart TV. Because, a faulty power source is the main reason for the black screen issues on TV.
Ensure the power cables are firmly plugged in and in good condition without any damage. Sometimes, a low voltage or fluctuations at home will also make the screen black. So, make sure your TV receives a proper power source without any interruption.
Tip! It is also important to avoid using surge protectors or cord extension boxes with the Hisense Smart TV.
Restart your Hisense TV
The black screen issue can also be solved by restarting your Hisense Smart TV. This will fix any sort of temporary bugs and glitches and will improve the TV’s performance, rectifying the power-related issues. To begin the restart process,
- Get out the power cables to turn off your TV.
- Rest the TV for at least 2-3 minutes to drain the excess power.
- Once done, connect the cables back to the power socket.
- Now, turn on your Hisense TV and check if the black screen gets resolved.
Check the HDMI Cables and Ports
On the other hand, if you have damaged or loosely connected HDMI cables, there is a high chance your TV might go black with no sound. So, inspect and change the HDMI cables to a new one and make sure to connect them firmly to the TV.
Moreover, use a different HDMI port than the usual one and see if the problem has been fixed.
Switch to a Different Power Outlet
Once you find that the issue is not with the power supply or the cables, then try connecting your TV to a different power outlet and check if this works out. If your TV gets back to normal, it’s well and good. Meanwhile, if the problem still exists, then pull out the power cables and plug them into a different power outlet.
You can also connect a different device to the faulty outlet and check if the device works properly. This will help you find the root cause of the black screen issue.
Inspect the Standby Mode on Hisense TV
Sometimes, you might unknowingly put your LG TV in Standby Mode. This mode will make your screen black by indicating a flashing red light on Hisense TV. To get your TV out of the Standby Mode, simply press the Power button on the Hisense TV or press the button on the remote control.
Update Hisense TV Firmware
There are times when older firmware can lead to the Hisense TV’s black screen at certain intervals. As Hisense releases its new firmware periodically, you need to update the firmware to the latest versions. After updating the Hisense TV by navigating through settings or using the USB flash drive, the black screen issue will be fixed in no time.
Repair the Hisense TV Backlights
Any defect on your Hisense TV’s backlight will also be one of the causes of this issue. A fluctuation in the power supply will cause the TV backlight to be damaged and will display a black screen on the TV. To check whether the problem is with the backlight,
- Hold the flashlight in your hand and bring it closer to your TV screen.
- Move the light on the TV screen and see whether you can find any moving images.
- If you find any images, then you can confirm that the problem is with your Hisense TV backlight.
To fix this issue, you must seek help from a TV technician and get your backlight replaced.
Check for Hardware Damage
If none of the above solutions help you fix the issue, then there might be a problem with the TV hardware. Any damage to the T-CON board will not display the images properly and will lead the TV to a black screen. Apart from the T-CON board, other hardware parts should also be inspected by a technician.
Factory Reset Hisense TV
As a last troubleshooting technique, you can reset your Hisense TV to fix the Black Screen of Death. For that, you must locate the rest button on your Hisense TV. Press the reset button for 10-15 seconds to reset the Hisense TV with a black screen and revert the TV settings back to their original value.
Contact Hisense Support
Hopefully, one of the above methods will help you self-troubleshoot the black screen issue on your desired Hisense Smart TV. If you can’t solve the issue by yourself, then it’s time to reach out to Hisense TV customer care for further help.
- Support Page: https://www.hisense-usa.com/support
- Contact Form: https://www.hisense-usa.com/contact
- Phone Number: +1 (888) 935-8880
Meanwhile, check Hisense TV warranty is active to replace the faulty parts free of cost.
In conclusion, by following the above simple methods, you can solve the Hisense TV black screen issue and resume watching the desired media content on the big screens.
FAQ
Due to an unstable internet connection, your Hisense smart TV will display a black screen during AirPlay or screen mirroring. To eradicate the issue, connect your Hisense TV to a strong WiFi network.
If your Hisense TV displays a black screen with sound, then there might be a loose connection in the HDMI cable. Insert the HDMI cable properly into the HDMI port to fix the issue.
