Hisense TV Problems – Unwrapping the Causes & Fixes

Despite being a popular TV in the market with extraordinary features and specifications, your Hisense TV will encounter some common problems. You don’t need to worry at those points since these issues are not permanent and can be rectified within a few minutes by performing basic troubleshooting methods. Explore the full article and get guidelines for various problems.

An Outline of Hisense TV Problems

Go through the table below to learn the causes, along with its brief fixes for Hisense Smart TV problems on all models, including VIDAA, Roku, Android, Google, Fire, and XClass/Xumo TV.

HISENSE TV PROBLEMS	POTENTIAL CAUSES	FEASIBLE FIXES
Hisense TV Black Screen	– Physical damage to the Hardware – Loosen HDMI cable – An issue with the TV’s backlight	– Inspect the power supply – Connect the HDMI cable properly to the TV – Change the Hisense TV backlight
Hisense TV Flickering Screen	– Inadequate power supply to Hisense TV – Incorrect picture mode settings – Improper connection between the TV and streaming device	– Check the power outlet and switch it to another one – Reset the picture settings to its initial value – Make sure to connect the streaming device and TV using HDMI cable properly
Hisense TV Horizontal/Vertical Lines	– Overheating issue on Hisense TV – The TV screen is likely to be damaged – Systematic deviations of the voltage lead to physical damage	– Reboot the Hisense TV using the manual TV buttons – Check the voltage received by your Hisense TV – Replace the Hisense TV screen for any hardware damage
Hisense TV Stuck on Logo	– Hardware issue – Temporary software bugs and glitches – An outdated Hisense TV firmware	– Provide a proper power supply to your Hisense TV – Restart your Hisense TV – Ensure to update the TV’s firmware
Hisense TV Color Issues	– Improper configuration of picture settings – Any glitches in the software end – System bugs	– Power cycle your Hisense TV – Adjust the picture settings – Reset your Hisense TV to its initial value
Hisense TV Brightness Problem	– Hisense TV firmware issues – The energy-saving mode is enabled	– Update the software of your Hisense TV – Turn off the energy-saving mode on your Hisense TV
Hisense TV Not Turning On	– The power supply is insufficient – Remote control might not work properly – The power cords may be damaged	– Deliver a standard power supply – Change the damaged power cable of your Hisense TV – Replace the remote battery
Hisense TV Not Updating	– Weak internet network – Enabled VPN services – Bugs and glitches on the device	– Connect your Hisense TV to a strong WiFi network – Disable the VPN service – Restart TV
Hisense TV No Sound/Crackled Sound	– Loosened audio cables – Accumulated cache data on the device – Wrongly configured audio settings	– Connect the audio cables to the Hisense TV properly – Eliminate the unwanted cache – Reset the audio settings
Hisense TV Keeps Restarting	– Problem with the hardware segment – Loosensed Hisense TV’s power cable – Low storage	– Contact customer care support – Connect the power cable firmly – Delete the unwanted apps
Hisense TV Blinking Codes	– Problem with the power supply -Hardware issues -Loosened power cables	– Provide a constant power supply for Hisense TV – Contact the customer support
Hisense TV App Crashes/Freezing	– Unstable WiFi network – Storage of a large amount of cache – Issues at the app’s server	– Reboot your WiFi router – Delete the cache data – Inspect the app’s server status
Hisense TV App Loading Issue/Slow to Respond	– Poor internet – Wrong login credentials for the streaming app – Software glitches on the TV – The app might be geo-restricted	– Soft reset your Hisense TV – Input the correct credentials for signing in – Check the WiFi status – Use a reliable VPN service to bypass restrictions
Hisense TV No App Store	– Outdated Hisense TV software – App Store unsupported Hisense models	– Upgrade the firmware of your Hisense Smart TV – Use the built-in apps for Hisense XClass models
Hisense TV Not Connecting to WiFi	– The WiFi password is incorrect – The DND settings are incorrect	– Make sure to enter the correct WiFi password – Configure the DNS settings on your Hisense TV
Hisense TV Bluetooth Not Working	– Disabled Bluetooth option on Hisense TV – Distance between the wireless devices	– Make sure to turn on the Bluetooth option – Place the devices closer to each other
Hisense TV AirPlay Not Working	– AirPlay incompatible Hisense TVs – The AirPlay devices are far away	– Ensure to check the AirPlay-2 compatibility – Keep the devices within 9 feet
Hisense TV Input Not Working	– The Input port or HDMI cable is damaged – The input source is not selected	– Change the HDMI cable and switch to aother port – Switch the Hisense TV’s HDMI source
Hisense Error Codes	– Weak internet connectivity – Improper configuration of the WiFi router’s settings	– Provide a stable internet connection. – Use ethernet cable for faster internet
Hisense TV Backlight Failure	– Short circuit on Hisense TV – Hardware Issue	– Change the Hisense TV’s backlight
Hisense TV Flashing Red Light	– Hisense TV got stuck in the standby mode – Hisense TV overheating issue	– Disable the standby mode on Hisense TV – Change the Hisense TV’s T-con board
Hisense TV Remote Not Working	– The IR blaster might get damaged – Worn-out remote batteries	– Replace the remote controller – Change the battery
Hisense TV Remote Apps Not Working	– Disconnected WiFi from a smartphone – Outdated app version	– Pair your Hisense TV and smartphone to the same WiFi – Update the remote app

We have differentiated and categorized the problems that can happen on the Hisense Smart TV and listed out their possible issues in a short note. Get a recap of them and follow the upcoming sections for a perfect fix.

Hisense TV Screen Problems

A Hisense Smart TV experiences various display problems which are defects within the software or hardware. As a first issue, we have detailed the common issues, their reasons, and fixes for the Hisense TV screen problems in the below section.

Black Screen

The black screen on a Hisense TV is a common problem. There are a couple of reasons your TV screen gets black, and this can be resolved without purchasing a new TV.

Causes:

Troubleshooting Fixes:

• Check the power supply of your TV.
• Connect the HDMI cables firmly to the Hisense TV and ensure they are not damaged.
• Restart your TV to clear the unwanted bugs and errors.
• Turn off the Standby mode on the TV.
• Perform a backlight test to ensure it is in proper form.
• Contact a skilled technical person and check the T-con board and other hardware parts.

Hisense TV Flickering Screen

There are possibilities for to come across Hisense TV flickering issue over time, and this may happen due to many reasons. Here are the causes and fixes to the blurry screen or pixelated screen issues.

Causes:

• Poor/insufficient power supply
• Loose HDMI cables
• Hardware damage
• Diversion in resolution and refresh rate
• Software issues

Troubleshooting Fixes:

• Check the power source of the TV and switch the TV to a different power outlet.
• Power cycle your Hisense TV to fix the temporary bugs and glitches.
• Inspect whether the HDMI cables are firmly connected to the TV. If not, remove it and plug it back into the port correctly.
• Configure the TV settings and reset the Hisense TV Picture settings to fix the picture problem.
• Also, update the Hisense TV to the latest version and check if the flickering issues are fixed.
• If the Hisense TV experiences any hardware issues, repair it immediately with proper technical support.

Horizontal/Vertical lines

The moving horizontal or vertical lines on a Hisense TV screen may occur due to internal or external factors.

Causes:

Troubleshooting Fixes:

• If you are using a faulty surge protector, the voltage may fluctuate, which results in this issue. So, make sure to use a multimeter to check the connectivity.
• A simple restart will stop the temporary bugs and glitches affecting the TV.
• Also, inspect the HDMI cables connected to your smart TV.
• Unplug the external cables and reconnect them properly into the desired Hisense TV ports.
• Try rearranging the ribbon cables properly in their original position with the help of a technician.
• Give it a try by replacing the Hisense TV screen to fix the horizontal and vertical line issue permanently.

Hisense TV Stuck on Logo

The Hisense TV stuck on the logo screen is yet another common issue in many models, and this issue is termed the boot loop of Hisense TVs.

Causes:

Troubleshooting Fixes:

• Inspect the power supply of your smart TV to fix the voltage fluctuation.
• Connect the Hisense TV to a different power socket.
• Restart your Hisense Smart TV to eradicate the bugs and glitches.
• Contact a Hisense technician to repair the hardware damage.
• Update the Hisense TV’s software to the latest version.

Hisense TV Color Issues

Sometimes, your Hisense TV is filled with colors overlaying the images, and can be fixed by performing some basic techniques. The below fixes will fix color problems like purple tint, blue tint, yellow screen, white screen, and green screen on Hisense TV.

Causes:

Troubleshooting Fixes:

• Simply restart the smart TV to get the screen back to normal.
• Examine whether the power cables are properly plugged into the TV and the wall socket.
• Configure the best picture settings on Hisense TV.
• Take your TV to the latest software version.
• Turn off HDR mode on Hisense TV if it is turned on.
• As a powerful method, restore the TV settings.

Hisense TV Brightness Problem

If the screen brightness on your Hisense Smart TV is too bright or too low, then here are the basic causes and the respective fixes.

Causes:

• Improper Hisense TV picture mode settings
• Software issues
• Enabled energy-saving mode

Troubleshooting Fixes:

• Adjust the brightness manually using the remote control.
• Disable the energy-saving mode on your Hisense Smart TV by navigating to the settings menu.
• Adjust the backlight settings manually.
• Reset the picture settings on your Hisense TV.

Hisense TV System Problems

A system problem in a Hisense TV can be related to the signal, screen, or remote control. A weak or corrupted signal can cause pixelation, which shortens the TV’s lifespan. Here, we have listed both the software and hardware issues and relatable fixes.

Hisense TV Not Turning On

Rarely your Hisense TV won’t turn on due to certain technical issues. The most common causes and fixes are listed below:

Causes:

Troubleshooting Fixes:

• Inspect the power supply of your Hisense TV. If the network connection is slow or improper, the TV will not turn on.
• Connect the Hisense TV power cord to another wall socket.
• Change the damaged power cables for a flawless power flow.
• If the remote batteries get old, the remote will be unable to work. In this case, replace the old batteries with new ones.
• Perform a quick flashlight test by turning off the lights in your room.
• Reset the Hisense TV remote and check if it is working.
• Contact the Hisense customer or visit a nearby support center and replace the Hisense TV backlight.

Hisense TV Not Updating

Your Hisense TV will be suddenly interrupted during the software updation process. You can fix the Hisense TV software update problems yourself by following the below factors.

Causes:

Troubleshooting Fixes:

• Check the internet speed and restart your WiFi router to increase the speed of the network.
• Disconnect and re-connect the Hisense TV to the WiFi.
• Reboot your Hisense TV.
• Ensure to turn off the VPN service on the TV and then install the new update.
• Clear cache files on Hisense TV to free up the storage space.
• Update the TV manually to overcome the auto-update failure.
• Reset the TV to its default settings.

Hisense TV No Sound/Crackled Sound

Some of the possible fixes for the Hisense TV no sound and crackled sound issues are listed below. Before troubleshooting the issue, know the reasons for the cause from the below section.

Causes:

Troubleshooting Fixes:

• Restart your Hisense TV to fix the minor bugs.
• Replace the damaged cables with a new one and connect it firmly.
• Press the Volume button on the remote control to increase the volume.
• Clear the caches on the Hisense Smart TV.
• Reset the audio settings to default.
• Run a sound test to check if the TV’s audio signals are proper.
• Update the Hisense TV firmware to the latest version.

Hisense TV Keeps Restarting

In rare cases, the Hisense TV may keep restarting automatically without your control. If your TV faces the same issue, check out the following session to discover the cause of the problem and troubleshoot it.

Causes:

Troubleshooting Fixes:

• Check for voltage fluctuations, unplug the TV from that socket, and connect it to a different one.
• Disable the energy-saving feature on your Hisense TV to avoid turning off the TV.
• If the Hisense smart TV sleep timer is enabled, make sure to turn it off.
• Restart your TV manually by unplugging the power cord and plugging it back.
• Update the Hisense Smart TV to enhance its overall performance.
• Factory reset the TV and setup Hisense TV from scratch.

Hisense TV Blinking Codes

Is your Hisense TV’s standby light blinking alog with a certain pattern? Refer the below table to know the cause and the respective fixes for the problem.

Flickering Pattern	Potential Causes	Troubleshooting Fixes
1 time	Issue with the power supply	Provide a constant power supply
2 times	Minor motherboard issue	Soft reset your Hisense Smart TV
3 times	An issue with the backlight	Replace the backlight with the help of an expert
4 times	Connectivity issues	Connect the wires firmly
5 times	Major motherboard issue	Replace the defective hardware
6 times	An issue with the T-Con board	Contact the customer support and change the defective part

Hisense TV Apps Not Working

Sometimes, the Hisense TV apps won’t work due to various reasons. This can ruin your viewing mood and create problems on your TV. Hover over the below section to understand the root cause of this problem.

Hisense TV App Crashes/Freezing

Are the apps crashing or freezing on your Hisense TV in between while streaming content? Here are the reasons and fixes behind it.

Causes:

Troubleshooting Fixes:

• Inspect the internet speed and restart the WiFi router to solve the connectivity issues.
• Simply unplug the power cables from the source and check if the minor bugs are solved.
• Check the app’s server status by visiting Downdetector.
• Clear the unwanted cache files to increase the app’s functioning process.
• Log out and re-login again to your account, or delete the app on Hisense TV and reinstall it.
• Check for firmware updates and update the software to the latest version.
• It is essential to factory reset your Hisense TV to default settings.

Hisense TV Loading Issue/Slow to Respond

A slow-loading app is mostly caused by an overloaded server, which also makes the Hisense TV slow to respond or unresponsive. Learn the reasons behind it and implement the fixes to avoid such issues.

Causes:

Troubleshooting Fixes:

• Check the internet connection supplied by the WiFi router. Better restart the router to eliminate any bugs and to increase the speed of the internet.
• Power cycle the Hisense Smart TV.
• Check the current status of the app’s subscription. If it is expired, renew it or subscribe to a new plan of your choice.
• Delete the particular app and re-download it.
• Check the server status of the application by visiting third-party websites like Downdetector (http://downdetector.com/).
• Update the TV’s firmware and the respective app.
• Subscribe to a premium VPN service like NordVPN or ExpressVPN to unblock geographical restrictions and access the content anywhere around the globe.

If you wish to stream HBO Max, Hulu, DirecTV Stream, and other US-based streaming services, then I suggest you use NordVPN on Hisense TV.

No App Store on Hisense TV

To download your favorite app on your Hisense TV, you must navigate to its built-in app store. Sometimes, you will deal with no app store on Hisense TV‘s home screen. If you face this issue, here are the potential causes and reasons.

Causes:

• Old Hisense TVs don’t have the app store feature
• Hisense XClass/Xumo TV doesn’t have a built-in app store
• Software bugs

Troubleshooting Fixes:

• If you own an old model without the app store feature, you should purchase a new Hisense TV that comes with the latest features.
• Restart your Hisense Smart TV to eliminate bugs and see the app store appear on the home screen.
• Upgrading the firmware will also be one of the best troubleshooting fixes.
• At last, you can reset your Hisense TV to see if the

Hisense TV Connectivity Problems

There is a lot to discuss regarding connectivity issues. Below are some of the possible issues behind the Hisense TV connectivity problems.

Hisense TV Not Connecting to WiFi

If your Hisense TV is not connecting to WIFI, it could probably be due to the following reasons.

Causes:

Troubleshooting Fixes:

• Ensure you have entered the right WiFi password. If the password is wrong, your TV will not connect to the internet.
• Examine the DNS settings on your Hisense TV to access the internet.
• Forget the WiFi network on Hisense Smart TV and reconnect it.
• Disconnect the external devices from the network to which your TV is connected.

• Clear the excess caches on the TV and then check if the connectivity issues are fixed.
• Restart your TV once to fix any minor glitches.

Hisense TV Bluetooth Not Working

Here are some of the things you need to know about the Bluetooth not working on your Hisense Smart TV. Some of the typical reasons behind it are:

Troubleshooting Fixes:

• Unpair and re-pair Bluetooth with your smart TV.
• Inspect the Bluetooth settings on your respective devices.
• Unplug the TV cable for a minute and then re-plug it to clear the minor bugs.
• Check whether the devices are within the correct range.
• Update the TV and Bluetooth device to the latest firmware.

Hisense TV AirPlay Not Working

This section will give you the effective walkaround that you need to carry out to fix the AirPlay-regarding issues on your Hisense TV.

Causes:

Troubleshooting Fixes:

• Inspect whether the connected device has AirPlay 2 support.
• Check if the Hisense TV AirPlay is enabled. If not, enable it.
• Make sure that the AirPlay device and the TV are connected to the same WiFi.
• Disconnect the unwanted devices from the TV, except the device that you are using for AirPlay.
• Restart your smart TV.
• Factory reset your Hisense TV to its initial settings.

Input/HDMI Not Working

Changing the input on your Hisense TV is an important aspect of using external devices. However, you can still detect the issue with the input or HDMI not working on Hisense TV by following the below techniques.

Causes:

Troubleshooting Fixes:

• Check whether you have selected the correct input or source channel on your TV. If not, launch Settings and choose the necessary input.
• Replace the damaged HDMI cables with new ones.
• Switch to a different HDMI port.
• Replace the remote batteries and check if the remote works properly.
• Change the power cables and try switching to a different power socket.
• Ensure you receive sufficient video signal on the cable routed to the TV’s input jack.

Hisense TV Error Codes

Speaking of Hisense TV problems, error codes are the common ones that occur quite frequently. And, network error is the most common cause for all error codes. Here, I’ve listed the common error codes and their respective fixes.

Hisense TV Error Codes	Potential Causes	Troubleshooting Fixes
Error Code 003	Network issue while updating the Hisense Roku TV firmware	Provide a stable WiFi network without any interruptions
Error Code 016	Weak internet connection while opening a streaming app.	Use an ethernet cable for a strong and secure connection.
Error Code 014.50	Improper WiFi configuration on the router	Reset the WiFi settings on your WiFi router

Hisense TV Hardware & Software Problems

Any issues with hardware or software will affect Hisense TV’s functionality. The following are the causes and solutions related to this error that must be considered.

Hisense TV Backlight Failure

The backlight failure will probably occur when there is an issue with the TV’s LED or LCD. However, you can diagnose the backlight failure in a TV using the guidelines below.

Causes:

Fixes:

• Disassemble the LCD housing with the help of a technician.
• Replace the Hisense TV backlight with new ones.
• Change the panel or processor board based on your Hisense TV model.
• Make sure your TV receives a sufficient power supply.

Note: The backlight of Hisense TV is affordable, and it ranges from $10 to $20.

Hisense TV Flashing Red Light

A flashing red light on the Hisense TV indicates that your TV is undergoing certain technical problems. This issue can be fixed independently with some basic fixes. Here are the common causes and their suitable fixes.

Causes:

Troubleshooting Fixes:

• Turn off the Standby Mode to fix the blinking red light on the TV.
• Check the power supply and examine whether the problem is with your TV cable or the socket.
• Replace the damaged T-con board with a new one, or seek help from a technician.
• Perform a flashlight test to check whether the backlight is working properly.
• Restarting your Hisense Smart TV can fix the hidden bugs on the TV.

Hisense TV Remote Problems

A remote controller is essential for streaming content on TV. Remote-related problems also play a major role in the Hisense TV problems. If you think the same, below are the issues you must investigate.

Hisense TV Remote Not Working

Often, the Hisense TV remote may not work properly due to a couple of things. Go through the below section and execute the basic troubleshooting steps to fix the remote issue on Hisense TV.

Causes:

Troubleshooting Fixes:

• Replace the corrupted batteries with AA or AAA-size batteries.
• Use a dry cloth and clean the dust particles on the remote.
• If the remote is paired with your TV, unpair it and re-pair it again.
• Remove the obstacles between the TV and the remote.
• Also, check whether the remote’s IR sensor is working properly.
• Use remote apps from your smartphone.
• Restart your Hisense Smart TV by unplugging the power cables and pressing the Power button.

Hisense TV Remote Apps Not Working

Hisense runs on various operating systems, and each model has its own remote apps. At times, these Hisense TV remote apps may not work and leave you in trouble. Try these simple fixes and check if you can come out of the issue.

Causes:

Troubleshooting Fixes:

• Unplug the TV cables and rest the TV undisturbed for a few minutes to wash out the temporary bugs.
• Ensure that your smartphone and TV are connected to the same network connection.
• Delete the remote app, reinstall it, and set it up from the beginning.
• Update the TV software and the remote app to the latest version.
• Also, check whether you have entered the correct login credentials.

Contact Hisense TV Customer Support

If you are not able to fix a certain problem by performing the above-listed fixes by yourself, you can seek help from Hisense TV customer service. They will provide you with detailed information regarding the product and its warranty. Before opting for a new smart TV, once check with Hisense’s best team and bring out your TV from the issue.

Make sure to check Hisense TV warranty is active. If so, you can opt for a free repair service.

Phone Number	+1 (888) 935-8880
Support Page	https://www.hisense-usa.com/support
Contact Form	https://www.hisense-usa.com/contact
Product Support	https://global.hisense.com/support
Customer Centers	https://global.hisense.com/support/customer-center
E-Mail	[email protected]

This guide clearly explains all the possible Hisense TV problems, along with their causes and fixes. We hope it will be effective in resolving any type of issue on the TV.