Though Hisense TV is best at delivering its content with high quality, there are times when your viewing experience may be uninterrupted due to some issues like buffering, network interference, outdated apps, and more. There are plenty of reasons why you might be experiencing streaming issues on your Hisense TV, and the major reasons behind it are as follows.
- Network interference
- Accumulated app caches
- Outdated app version
- Compatible issues
- Outdated TV firmware
Upon examining the listed causes, you can follow the below troubleshooting techniques and follow them chronologically to fix the streaming issue on your Hisense Smart TV.
Potential Fixes for Hisense TV Streaming Issues
The guide below outlines the curated fixes for any streaming issues on all Hisense models, including Hisense VIDAA, Roku, Android, Google, Fire, and XClass/Xumo TVs.
Ensure the Hisense TV Compatibility
As an initial step, you need to examine whether your Hisense TV is compatible with the respective streaming app. This is because Hisense TV runs on various models, and not all the streaming apps are compatible with all models. So, it’s important to examine the device compatibility before you proceed with the app installation process.
If your Hisense TV is compatible with the particular app, and you still face any streaming issues, then you can head over to the next troubleshooting step.
Inspect the WiFi Network
A strong internet connection is important for a stable app performance. If the content you are playing is not loading properly or buffering, then it might be due to an insufficient internet connection. To fix this issue, reboot your WiFi router to increase the network speed.
- Turn off the WiFi router by unplugging the power cable.
- Leave the router unplugged for about 2-3 minutes.
- Then, plug the power cable back into the router and turn on the switch.
- After a minute, connect your Hisense TV to the WiFi network and check whether the streaming issue has been fixed.
Note! You can even forget the WiFi network on Hisense TV and then set it up from the beginning for better results.
Restart Hisense TV
If the internet connection is good and you still encounter any streaming issues, then there may be bugs or glitches in the TV that will cause the app to function abnormally. In this case, you need to reboot or restart your Hisense TV to eliminate those hidden bugs.
Unplug the TV’s power cable from the power socket and turn off the TV. Then, grab your remote control and press the Power button to drain out the excess residual power. After some time, plug the power cable into the respective socket and turn on the switch. Now, your Hisense TV should function properly without any issues.
Clear the App Caches
Sometimes, a Hisense TV running out of storage is also a reason for the streaming issues. If the caches are not cleaned regularly, then they might accumulate on your TV and lead to issues like app crashes, buffering, freezing, and lag.
So, make sure to clear the cache files on Hisense TV often and make way for smooth streaming performance. As the cache-clearing procedure varies for each model, make sure to undergo the process carefully for better results.
Note! It is also mandatory to update apps on Hisense TV to get rid of app-related issues and to increase the overall streaming performance.
Upgrade Hisense Firmware
It is essential to keep the TV’s firmware up to date to eliminate hidden errors and to fix many issues. Updating the Hisense TV firmware will boost the TV’s performance and will allow you to access the latest features. So, connect your Hisense TV to stable WiFi and launch the respective TV Settings to upgrade the firmware.
Note! You can even enable the auto-update feature on your Hisense TV to ensure your TV always upgrades to the latest version automatically when connected to strong WiFi.
Hard Reset Hisense TV
As a final resort, you can hard reset your Hisense TV to fix any sort of issues within the TV. Since this process will delete all the stored data and files from the TV and will configure the Settings, you need to try this fix as your last solution. As this is a powerful process, it can eliminate any sort of streaming issues that can’t be resolved using simple troubleshooting techniques. So, take your TV to its initial settings and then set up Hisense TV from the beginning.
Contact the Support Team
If none of the troubleshooting techniques help you fix the error, then it’s better to reach out to Hisense customer support. Explain your problem to them and get further assistance to fix the streaming issue. If the issue is serious, you can claim the Hisense TV warranty and repair the product for free at no cost. Follow the below tabulation and contact the support team.
| Phone Number | +1 (888) 935-8880 |
| Support Page | hisense-usa.com/support |
| [email protected] | |
| Contact Form | hisense-usa.com/contact |
Note! You can also contact the support team of the particular streaming app to fix the app-related issues.
Tips to Improve Overall Streaming Performance in Hisense TV!
Here are some of the tips and tricks for Hisense TV that will improve your overall streaming experience.
- Choosing proper picture settings on the TV will significantly improve your streaming quality. Some of the best picture settings of Hisense TV are backlight, contrast, picture mode, motion smoothing, etc.
- Adjusting the quality of the video to the appropriate one will fix the streaming issues.
- Ensure you get an efficient network on your Hisense TV flawlessly to fix the issues that are caused by bandwidth competition.
- Enabling QoS (Quality of Service) on your WiFi router can prioritize the streaming traffic on your network.
- Changing the DNS settings can improve the streaming speeds.
As the streaming issue is a part of the Hisense TV problems, you can easily fix it using the above-mentioned troubleshooting solutions. Once you fix the issue, you can seamlessly stream your favorite content on the Hisense TV with good picture quality.
