Though Hisense is a trustworthy and reliable brand, there are times when the TV may undergo certain issues. Among the few Hisense TV problems, the sound cuts out is an issue that will occur when the audio in the TV stops working or cuts in the middle while streaming content.
Before beginning to sort out the issue in your TV, it’s crucial to determine whether it’s a temporary glitch or a serious hardware problem. Some of the reasons for the sound cuts issue are,
- Loose or damaged cables
- Temporary glitch
- Incorrect sound settings
- Outdated firmware
- Hardware malfunctions
Curated Fixes for the Sound Cuts Out Issue on Hisense TV
If you are facing the sound cuts issue on your Hisense TV, implement the below-listed troubleshooting fixes and resolve the issue in minutes.
Tip! The listed fixes can be done on all six Hisense TVs, including Hisense VIDAA, Roku, Android, Google, Fire, and XClass/Xumo.
Check the Cable Connections
Inspecting and changing the damaged cables should be your first troubleshooting fix for the sound cuts issue. This is because a faulty or loose connection can create periodic sound problems on your Hisense Smart TV. So, inspect all the external cables, including HDMI, power, and audio cables. Ensure each cable is securely connected to the proper ports without any loose connection.
If you find any damage to the cable, immediately replace it with a new one. Also, make sure to unplug the cable and plug it into another port for better performance.
Restart Hisense TV
Sometimes, hidden bugs or glitches on the TV are the reason for the sound cuts issue. A simple restart on Hisense TV will be enough to clear those issues. So, follow the below steps to restart your smart TV.
- Unplug the power cable from the power socket and the TV.
- Wait for some time to drain out the excess charge from the TV.
- Then, plug back the power cable properly into the necessary ports and turn on the switch.
- Now, your Hisense TV will boot up initially. Check whether the sound issue has been fixed. If not, move to the next troubleshooting fix.
Inspect the Hisense TV Input Source
In rare scenarios, the sound problem might occur when the input selection is wrong for the connected external devices. Many of us will connect external devices like speakers or soundbars to the TV to elevate the streaming performance. In this situation, it is important to set the correct input source on Hisense TV for stable performance. So, launch your TV Settings and choose the right input. By doing so, the sound issue should be fixed on your respective smart TV.
Tip! Choosing the best soundbar for Hisense TV is one of the important aspects to increase your audio performance.
Alter the Audio Output Settings
The audio output incompatibility is also a major factor that raises the sound cuts off issue on Hisense TV. Sometimes, this issue may produce no sound from the Hisense TV. Here, you need to change the audio output settings on your Hisense TV to get a crystal clear sound from the connected external audio devices. So, alter the audio output to the necessary one and experience an enhanced sound from the TV without any lag.
Upgrade the Hisense TV Firmware
Keeping your TV’s software up to date is a crucial factor in maintaining the TV’s performance. Updating the Hisense TV firmware can fix known bugs and glitches, improve audio performance, and add new features and functionalities to the TV. So, try to update your TV software to its available version and check whether the sound cut issue is getting fixed. If this doesn’t fix the issue, then the problem might be severe.
Inspect for a Hardware Defect
As a final solution, you need to check whether there is any hardware damage on the Hisense TV or the external speakers. This is because any internal or external damage, like faulty speakers or damage to the audio board, will create a sound cut in the TV. So, contact Hisense TV customer support and have the damaged speakers or other audio systems fixed.
Contact the Hisense Technical Team
If the above troubleshooting solutions don’t work, then the problem might definitely be serious. So, this is the right time to contact the Hisense support team to get a ready fix for the issue. Contact them either via phone call, website, or the ways listed below and explain your problem to them. Once done, the support team will reach out to you shortly with the curated fixes.
- Phone Number: +1 (888) 935-8880
- Support Page: hisense-usa.com/support
- Contact Form: hisense-usa.com/contact
- Email: [email protected]
Preventive Measures to Overcome the Sound Cuts Out Issue on Hisense TV!
Though you can fix the sound cuts out issue on your smart TV, it’s important to undergo certain preventive measures to avoid the chance of an issue in the future. Here are some of the tips and tricks of Hisense TV that will help you experience a better sound performance.
- Periodically check the new software and update your smart TV to its latest version.
- Dust, dirt, and debris particles on the Hisense TV speakers and the other external audio devices for better sound quality.
- Be sure to place your TV in a sufficiently ventilated area to avoid overheating issues on Hisense TV.
- Choosing the right audio settings on your Hisense TV is one of the most important factors to boost your audio quality.
Sum Up!
Using the above guide, you can fix the sound cuts issue on your respective Hisense Smart TV. After fixing the sound issue, play any video or media content on the TV and experience stunning audio quality on your TV without any lag or cut.
