If you get error code 014.50 on your Hisense Roku TV, it clearly indicates that the TV is getting insufficient internet connection from the WiFi router. You may encounter this problem in the initial setup process or while updating the Hisense TV firmware. If you are unsure of how to fix the error on your TV, then I have got you covered in this guide.
Before proceeding with the fixes, it is mandatory to know the causes behind the error. Meanwhile, the primary reasons behind the error code 014.50 are,
- Incorrect password
- Weak WiFi network
- Router issues
- Unknown bugs and glitches
- Wrongly configured network settings
Possible Fixes for Hisense TV Error Code 014.50
Several factors can trigger error code 014.50 on your Hisense Smart TV. However, you can follow the below fixes chronologically to permanently fix this Hisense TV problem in the blink of an eye.
Check the Internet Speed
The primary solution to fix this error code is to inspect your network’s internet speed. If the WiFi network is poor or unstable, or if there are any issues with network connectivity, then your TV will display the error code 014.50. To find out whether your network is strong or not, make sure to run a speed test by visiting third-party sites like fast.com.
On the contrary, if the network is stable, then move on to the next troubleshooting method.
Look for Network Interference
Sometimes electronic devices like microwaves can interfere with the WIFI signal, and it may be the reason for you to see error code 014.50 on Hisense TV. If this is the scenario, you need to take your TV or router away from those devices that affect the network signals.
Do a Network Diagnostic Test
Another fix that will effortlessly help you fix this error code is by performing the Network Diagnostic Test on your Hisense TV. This helps easily find if the issue is with the network or incorrect settings. To do this,
- Go to Hisense TV Settings > Network.
- Select Network Diagnostics and wait for the review.
- If you get to see issues related to the internet, fix them up.
Inspect the WiFi Password
On the other hand, entering the wrong WiFi password will break the internet flow, thus resulting in an error code issue. So, in this case, make sure you are entering the right WiFi credentials and double-check the password before you finalize it.
In case, you still face the same issue even after entering the right password, forget the WiFi network on Hisense Roku TV and then re-establish the network connection by entering the correct WiFi password. I hope this will fix the error code issue.
Reboot Your WiFi Router
Even after inputting the right password, do you still face the error code 014.50 issue on your Hisense Roku TV? Then, the problem might be with the WiFi router. The best solution to fix the problem in your router is to reset it. Because, when you reset the router, the temporary bugs and glitches will be cleared, which will make the network work fast. To reboot your WiFi modem,
- Turn off the router by unplugging the power cables from the power socket.
- Then, press the Reset button on the router and hold it for 30 seconds.
- Once done, your router will restart and drain out the excess charge.
- After that, plug back the power cables into the socket and turn on the switch.
- Now, the router should work properly. Connect your Hisense TV to the WiFi network and check if it is error-free.
Power Cycle Hisense Roku TV
If the problem is not with the internet connection or router, then you need to inspect whether your Hisense TV is in good condition. So, a simple restart will be perfect to eliminate the temporary hidden bugs on your TV. To restart your Hisense TV,
- Power off your TV and detach the power cables from the wall socket.
- Cool down the TV for a few minutes and then press the Power button on the TV.
- Hold the button for a few minutes and then release it. By doing so, your TV will drain out the excess charge.
- Once done, attach the power cables and turn on your Hisense TV.
Check if the error code 014.50 has been fixed on the TV. If still you face the issue, then step ahead to the next troubleshooting solution.
Cross Check the Ethernet Cable
Sometimes, the ethernet cable you connect externally between your Hisense Roku TV and the router might be damaged or attached loosely, which may be the culprit of the error code issue. So, make sure to check if the cables are firmly connected to the TV. If not, remove them and reattach them properly without any gaps.
Moreover, if the ethernet cables are damaged or torn, you need to replace the cables with new ones.
Disable VPN, Proxy, and Antivirus
VPN, proxy, or antivirus can restrict the service of any device, including Hisense Roku TV. Sometimes, this can also cause an error code issue. So, make sure to disable them if they are turned on.
Delete Hisense TV App Cache or the App
In unfortunate cases, you will come across the Hisense error code while using specific apps. It appears to be due to a corrupted cache, which can be resolved by deleting the cache memory on Hisense TV. When this doesn’t resolve the error code, you shall proceed with uninstalling and re-installing the app on your Hisense TV.
Factory Reset Hisense TV
If nothing seems to work properly and you are still facing the issue, it’s better to reset the Hisense Roku TV, which will fix the issue by deleting all the settings and the stored files. This issue may threaten your device, but trust me, it’s a trustworthy process that will eradicate the issue permanently from your TV.
Indeed navigating through your TV Settings, you can even reset the Roku TV by simply pressing the reset button on the Hisense TV. You can find this button either at the back, side, or bottom panel of the TV.
Contact Hisense Technical Team
If the Hisense Roku TV error code 014.50 issue has not been solved yet, then you better contact the Hisense customer team for further guidance. Any serious hardware issues and other issues can be fixed only by professionals. Reach out to the support team via phone, support page, contact form, customer centers, email, or live chat. Moreover, you can also check the Hisense TV warranty and claim for a free service.
In conclusion, the above guide will be useful for you to get out your Roku TV from the error code 014.50 issue.
