Is the image on your Hisense TV cropped out and not perfect in width and height? Then, it might be the aspect ratio problem on your Hisense Smart TV. Usually, every Hisense Smart TV comes with a standard aspect ratio size. If there are any changes or mismatches with the original size, then you’ll encounter this problem on your TV.
Among the various Hisense TV problems, this issue is also a common one, and the reasons behind this issue are,
- Software bugs
- Wrongly aligned aspect ratio
- Outdated firmware
- Misconfigured HDMI settings
5 Simple Solutions to Fix the Hisense TV Aspect Ratio Problem
The below-mentioned solutions will perfectly fix the aspect ratio problem on any Hisense Smart TV, including VIDAA, Roku, Android, Google, Fire, and XClass/Xumo TV.
Power Cycle your Hisense TV
Restarting the Hisense TV is one of the most effective and most used solutions to fix any sort of issue. Restarting is nothing but rebooting the TV to drain out its excess power. To carry out this process, simply turn off your TV and plug out the power cables from the wall socket.
After a few minutes, plug the cables back in and turn on the Hisense TV. If the aspect ratio error is caused by a simple glitch, it should be fixed now.
Adjust the Aspect Ratio
One of the main fixes behind this issue is to alter the picture size (aspect ratio). Sharp TVs can automatically change the aspect ratio based on the input signal or the TV program being viewed. But in some scenarios, it’s better to alter the aspect ratio manually by navigating to the Hisense TV Settings.
| Hisense VIDAA TV | Settings → Picture → Aspect Ratio → Choose Auto or 16:9 or 4:3. |
| Hisense Roku TV | Home button → Settings → Display → Choose the Display type → OK. |
| Hisense Android TV | Settings → Display or Picture → Picture Size or Aspect Ratio or Screen Fit → Choose the size. |
| Hisense Google TV | Settings → Display & Sound → Picture → Screen Settings → Aspect Ratio → Select any ratio. |
| Hisense Fire TV | Home screen → Inputs → Choose Antenna or HDMI → Settings button → Picture → Screen Settings → Auto or 16:9 or 4:3. |
Tip! Unlike other models, changing the aspect ratio on Fire TV is a bit different. You need to choose the HDMI input to which your TV is connected and then check the settings for that particular input.
Upgrade Your TV firmware
It is important to use the updated version of Hisense TV to get rid of minor bugs and software glitches. As this process might not take much time, it’s better to update the Hisense TVs firmware at regular intervals.
So, connect your Hisense TV to stable WiFi, navigate to the TV settings of your desired smart TV, and update the firmware. Once you’ve completed the process, check if the TV’s aspect ratio is normal; otherwise, proceed to the next troubleshooting method.
Change/Reset the Hisense TV Picture Settings
Hisense Smart TV is top-rated and well-known for its best picture settings. However, any misconfigurations or improper picture settings might be the culprits of the aspect ratio problem. This might also end up with problems such as aspect ratio, brightness, and screen problems on Hisense TV.
To rectify this issue, you need to launch the settings section and modify the picture settings on Hisense TV. In case you can’t alter the settings or it’s not effective in fixing the issue, you can move forward to reset the picture settings on your Hisense smart TV.
Tip! Some of Hisense TV’s best and most advanced picture settings are picture mode, aspect ratio, smart scene, game mode, free sync, backlight, and ultra-smooth motion.
Hard Reset Hisense TV
The final solution to fixing the aspect ratio problem is to factory reset the Hisense Smart TV. Though this fix is a major task, it will restore your TV to its original settings and fix the misconfigurations that occurred. Before implementing this process, you need to have a backup of the saved data and files on the TV.
Contact Hisense Technical Support
As a final troubleshooting technique, if none of the above fixes help you fix the issue, then it’s time to reach out to Hisense customer support. After contacting the support team, explain your problem to them and follow the instructions to repair or claim the Hisense TV warranty. Below are some of the available ways to reach out to the support team.
- Phone Number: +1 (888) 935-8880
- Support Page: https://www.hisense-usa.com/support
- Contact Form: https://www.hisense-usa.com/contact
- Email: [email protected]
I hope the fixes in the above guide will be enough to bring your TV out of the issue. Once done, you can seamlessly watch your favorite content with good image size on the big screen.
