Is your Hisense TV stuck on logo for the first time? It is one of the common Hisense TV problems, and you don’t need to worry as this may happen due to a minor glitch in hardware or software. If you are experiencing this issue, here are some of the reasons that you need to get familiar with before you start the troubleshooting process.
- Voltage fluctuation
- Technical errors
- Hardware damage
- Outdated firmware
- Accumulated cache
How to Fix Hisense TV Stuck on Logo Screen Issue
Here are some of the simple solutions to carry out when your Hisense Smart TV is stuck on the logo.
Inspect the Power Supply
As a first step, you need to check the amount of power your smart TV is receiving. An improper flow of electricity or fluctuations in voltage will cause the logo to get stuck on the loading screen.
Sometimes, the power socket gets damaged. In this case, connect any other device and check if the issue is with the TV or the wall socket. Suppose the damage is with the power socket, unplug the TV cable and plug it back into another power socket. Now, the Hisense TV stuck in the boot loop may be fixed.
Soft Reset Hisense TV
The Hisense TV won’t go past the logo screen if an unknown error occurs. The next basic troubleshooting step is to restart your Hisense Smart TV. This will eliminate the unknown glitches and bugs on the TV, which will fix the vertical/horizontal lines and flickering issues on your Hisense TV.
To proceed with the power cycle, simply turn off the Hisense TV and remove the power cord from the power socket. Wait for at least 3 minutes, and then plug the power cables back into the socket. Now, the excess charge from your TV will drain out, and you can get out of the logo issue.
Reset Hisense TV Remote
You can also try resetting the Hisense TV remote to fix the logo issue that occurs due to the remote control. When bugs accumulate on the remote, it will not work properly and will cause the TV to get stuck on the welcome screen while streaming.
This can be removed by resetting the remote or by replacing the old batteries with new ones. Once done, control your TV using the remote and check if the issue is fixed.
Clear the Hisense TV Cache
Usually, cache data are used to load an app content much faster than usual. However, accumulated cache files might cause various issues. Also, there is a possibility that it affects the device’s performance and causes your Hisense TV to return to the logo screen frequently.
If this happens, then you will need to clear the cache files on your Hisense TV to fix the issue. Besides Hisense Roku TV, all the other models have a dedicated option for clearing the cache. By the way, if you own a Hisense Roku TV, then follow the remote combination to eliminate the cache: Home key 5 times | Up key 1 time | Rewind key 2 times | Fast Forward key 2 times.
Update the Hisense TV Firmware
Another fix is to upgrade the Hisense TV software. Hisense releases new software at certain points, and it will be installed automatically once your TV is connected to a WiFi network.
In rare cases, if your TV fails to update the firmware, it results in issues such as a frozen logo screen, buffering, flickering, etc. So, it is recommended that you perform a manual update, which will eradicate those issues and free you from them.
Check for Capacitor Damage
If your Hisense TV is stuck on the loading circle after an update, then you must check whether the problem is with the capacitors. Every smart TV panel is built with capacitors on it, and a faulty or damaged capacitor on the TV panel will be a high risk for this issue.
So, all you need to do is replace the faulty capacitors with new ones with the help of a technician. After changing the capacitors, you can check if your Hisense TV has come out from the logo issue.
Factory Reset Hisense TV
If you have tried all the troubleshooting ways and are still facing the same issue, then you need to restore your Hisense TV to its factory settings. As this is a bit tricky process, you must implement this as your last fix.
To do this, locate the reset button on your Hisense TV. It is mostly located at the backside of your TV. After locating it, long-press the button for 10 seconds to reset the device to factory settings. Once done, check with the issue and set up your Hisense TV from the beginning. Finally, the Hisense Smart TV stuck on logo issue will be solved.
Reach Out to Hisense Customer
In rare cases, the issue on your TV might be severe and require professional guidelines. So, it’s better to opt for Hisense customer service for clear guidance. You can approach the professional in the possible ways given below.
- Phone Number: +1 (888) 935-8880
- Support Page: www.hisense-usa.com/support
- Contact Form: www.hisense-usa.com/contact
Tip! If you have purchased a new smart TV and are facing this issue, you can make use of the Hisense TVs return policy and return the TV within 30 days of purchase.
In conclusion, you can recover your TV from sticking to the logo with the above-mentioned fixes. If there is a situation to repair any serious hardware damage, check with the Hisense TV warranty and then claim for a free service.
2 Comments
Unfortunately none of these methods worked for me. I have a Hisense 60A6Gand it does not have reset button. The TV is just under 1 year. It is currently by a TV repair shop. Very disappointing, and to think i was just about to buy the Hisense 75″.
Hi @Suresh
It’s unfortunate to see the issue isn’t resolved for you. Hisense customer service is trusted and the issue may be resolved at the earliest. As the TV has warranty, you will be able to get the best support from Hisense.