Is your Hisense TV screen green when streaming the content? This is a usual Hisense TV color problem that has happened to many Hisense TV users. Even if you aren’t an expert in handling TV, you can suspect the reason behind this Hisense TV issue and resolve it yourself without seeking help from a professional.
If you can’t diagnose the reason behind the green screen, check out the common reasons listed below before proceeding with the fixes mentioned in this guide.
- Loosely connected cables
- Software bugs and glitches
- Wrongly configured picture settings
- Hardware issues
How to Fix a Hisense TV Showing Green Screen Issue
Follow the below fixes in sequential order to resolve the Hisense TV green screen issue in no time. Also, this troubleshooting method will work on all the Hisense TV models, including VIDAA, Roku, Google, XClass/Xumo, Google, and Fire OS, to resolve the green screen issue.
Restart Your Hisense TV
Your TV screen might go green if there are any technical issues or bugs. Bugs are temporary; you can fix them by simply restarting Hisense Smart TV. To restart your TV,
- Pull out the power cables from the wall socket.
- Let the TV unplugged for a few minutes.
- Then, hold the power cables and plug them back into the TV.
- Now, turn on your Hisense TV and check if the screen is normal.
If this doesn’t bring your TV screen back to normal, continue with the fixes listed below.
Inspect the Connected Cables
Another primary fix for the Hisense TV green tint is to check the cables connected to your TV port.
- As a first step, you need to examine whether the power cable is properly plugged into the TV and the power socket. If you find any loose connection or burn marks on the cable, immediately change the power cable to a new one.
- Also, ensure that the external cables, such as HDMI, USB, etc., are firmly connected to their suitable ports. If the cables are connected loosely, they will not transfer the audio or video signals properly, which will affect the TV’s screen.
- After checking the cables, don’t fail to inspect the ports on your Hisense TV. If you notice any damage on the port, connect the cable to a different port on your TV.
Change the Input Source
The green screen issue may be resolved by changing the Hisense TV input settings. This can be done in addition to changing the HDMI cable as previously mentioned. In order to change the input source, you have to press the Source/Menu button on the Hisense remote controller. Now, you shall choose the desired input. If this hasn’t resolved the green screen, you should proceed with the below fixes.
Inspect the Picture/Display Settings
The picture settings on a Hisense TV are one of the important factors that maintain color saturation. If the picture settings are wrong, there is a huge chance of the occurrence of a green screen. So, make sure to navigate through your TV Settings and adjust the picture settings correctly as needed.
Among the various picture settings, the HDR feature specifically increases the contrast between dark and bright colors, which affects the originality of the picture. Sometimes, this results in a white, green, or black screen on the Hisense TV. So, make sure to disable the HDR mode on your Hisense TV if it is enabled earlier.
If you are not aware of the best picture settings for Hisense TV, reset them. This will restore the wrong picture settings to default and help you fix the green screen.
- On Hisense Android TV: Go to Settings > Device Preferences > Picture Mode > Restore Defaults > OK > Yes.
- On Hisense Google TV: Head to Settings > Display & Sound > Picture > Reset to default.
- On Hisense VIDAA TV: Open Settings > Picture > Picture Mode Settings > Reset Current Mode.
- On Hisense Roku TV: Scroll down to Settings on the home screen > System > Advanced System Settings > Factory Reset > Reset TV audio/picture settings.
On your Hisense Fire TV and XClass TV, you can change the picture settings to match your preferences.
Check for Issues with Installed Apps
At times, the green screen issue appears while using specific apps on Hisense TV. To check if this is the cause, you should open an app different from the one you are currently using. Check if the green screen issue occurs on the app you have launched. If not, the problem is with one specific app. In such a case, you shall try to update the app, clear the cache, or reinstall the app.
Update Hisense’s Firmware
Hisense releases its new software periodically to upgrade the framework. So, it’s mandatory to keep your TV’s software up-to-date to address various issues and bugs on the TV, including the green screen. So, update Hisense TV to its latest version and then check if the green screen issue is fixed.
Note! Connect your Hisense TV to a strong WiFi and then proceed to update the TV’s software.
Examine for a Hardware Issue
If your Hisense TV is damaged internally or externally, it can cause the green screen issue. The damage may be due to a defective backlight, a damaged motherboard, or a broken TV screen. To fix the issue with the hardware, you can contact Hisense Customer Service or visit a nearby service center to recognize the cause.
Tip! If the defect is with the TV screen, you can replace it by checking the Hisense TV’s screen replacement price.
Reset Hisense TV
If none of the above-listed fixes help you fix the green screen on your TV, it’s better to reset Hisense smart TV to its default factory settings. Resetting a TV will clear all the data and settings, which in turn will remove the improper settings from the TV. Meanwhile, this is one of the effective troubleshooting methods to fix any sort of technical glitches, bugs, or issues incorporated within the TV.
Contact Hisense Customer Service
Sometimes, the issue with your TV might be serious. In this case, it’s not encouraged to diagnose the issue by yourself and waste your time. Contact the support team as soon as possible before the issue gets severe. Here are some of the easy ways to reach out to the Hisense support team.
Before contacting the support team, make sure to check your Hisense TV’s warranty to avail yourself of the free service.
| Phone Number | +1 (888) 935-8880 |
| Support Page | https://www.hisense-usa.com/support |
| Contact Form | https://www.hisense-usa.com/contact |
Overall, the key factors addressed in this guide will help you fix the green screen or “green screen of death” issue on your respective smart TV. Regardless of the model you use, you can implement the above fixes on any Hisense TV model to fix the issue.
FAQ
If your Hisense Smart TV goes green with sound, then there might be a loose connection on the HDMI cable. So, inspect the HDMI cable and connect it firmly to the port to fix the issue.
If your TV flashes a green screen, be sure to reset the picture settings back to its default one.
