Are you struggling to locate the built-in app store on your Hisense Smart TV? There’s a chance that the app store might get missed from the home screen. There could be plenty of reasons, from a technical bug to the lack of a smart TV option. Here are the causes and fixes to this issue.
Reasons for Missing App Store on Hisense TV
Typically, there are a variety of reasons for the missing Hisense TV store. Some of them are,
- If you have an old Hisense TV model, the TV may lack the built-in App Store. However, the TV may have a set of pre-installed apps that can be streamed directly without the need for installation.
- Another reason the Hisense App Store isn’t available is that your TV may not be a smart TV. A non-smart TV doesn’t have built-in app store in it.
- In rare cases, your Hisense TV may be a carbon copy of the original one, which falls under the fake TV category. If your Hisense TV is a fake one, you might not be able to find the app store in it.
- If you have a Hisense XClass/Xumo TV, you must know that this model doesn’t have a built-in App Store, and you can only stream the pre-installed apps.
- As Hisense TVs run on different operating systems, the app store’s name will differ on each model. So stop thinking that Hisense’s app store will named only as Play Store. Here are the different names for the Hisense TV’s app stores based on the operating system.
- Hisense VIDAA TV – VIDAA App Store & VEWD App Store
- Hisense Roku TV – Channel Store (built-in)
- Hisense Android TV – Google Play Store
- Hisense Google TV – Google Play Store (built-in)
- Hisense Fire TV – Amazon App Store (built-in)
Troubleshooting Methods to Fix Missing App Store on Hisense TV
Besides the old and carbon-copied models, other Hisense TV models have a dedicated app Store. So, if the app store is missing suddenly, then here are the methods that you must follow to fix the error.
Perform a Soft Reset
If the App Store is missing, the first solution to perform is to soft reset Hisense Smart TV. This process will clear all the minor bugs and glitches on the TV if it is a temporary one.
- Detach the power cables from the TV and wall socket.
- Hold the remote and press the Power button for a few seconds.
- Then leave the TV undisturbed for about a minute and plug back the power cables.
- Now, turn on your Hisense TV and check if you can see the App Store.
Update the Hisense TV Software
Sometimes, the App Store will not be available on your desired Hisense TV’s home screen if it is running out of updates. So, updating Hisense TV’s firmware is one necessary factor in finding the hidden App Store. In rare cases, an auto updation may fail to update the firmware, so it’s better to manually update the TV’s firmware whenever it is required.
Note: Make sure to check if your Hisense TV is connected to a WiFi network.
Factory Reset the Hisense TV
Another common solution for finding the app store on your TV is to reset your Hisense TV to its factory settings. Resetting the TV will delete the files and restore them to their initial state. After the successful reset, you’ll find the app store after setting up your Hisense TV.
Reach Out to Hisense Customer Service
If you still can’t find the app store on your TV, you better seek help from technicians without wasting your time. Contact Hisense customer service in the ways given below to find out the reasons behind the app store missing issue.
- Phone Number: +1 (888) 935-8880
- Contact Form: https://www.hisense-usa.com/contact
- Support Page: https://www.hisense-usa.com/support
Suppose the issue is a serious one, check with the Hisense TV warranty and claim for a free service.
Alternative Tricks to Get Apps on Hisense TV
If you are unable to install the apps from the Hisense TV’a app store, here are alternatives you can follow to get the app content.
- Use any streaming devices, like Firestick, Roku, or Chromecast with Google TV connected to your Hisense TV to access the respective app store.
- Use the Cast or AirPlay feature on your Hisense TV to display your smartphone content without installing the app on your TV.
The above-listed alternatives will help you display the app content on your respective Hisense TV models.
FAQ
No. You can’t download the Google Play Store app on your Hisense TV of any model. If you own a Hisense TV that doesn’t support the Google Play Store, use streaming devices like NVIDIA Shield or Android TV Box to access the Play Store.
No. Besides the built-in app store, you can’t use other app stores on your Hisense TV.
Due to app incompatibility, you can’t find certain ones on your Hisense TV. So, check the app’s compatibility before installing it. Also, some apps are geo-restricted and available to access in certain regions. In that case, you can use NordVPN to bypass those restrictions and access the restricted content from anywhere.
