Purple lines are a periodic screen problem in Hisense TV, and this can be rectified by using some basic troubleshooting techniques. This problem is more or less similar to the horizontal or vertical line problems on Hisense TV. To diagnose and fix the issue, this curated guide is specially made with all the reasons & the fixes to resolve the purple line issue on any Hisense TV model, including the six operating systems.
The Purple line appearing on TV is a rare problem that is usually caused by the reasons below. Have a look at them, and then head over to the full guide to fix this Hisense TV problem by yourself.
- Damaged or loosely connected HDMI cable
- Overheated Hisense TV
- Software bugs or glitches
- An issue with the Video Cable connection
- Wrong input selection
Possible Solutions to Fix Purple Lines on Hisense TV Screen
If your Hisense TV undergoes purple lines on the TV screen, you need to undergo the below fixes to eradicate those lines. Remember, the below fixes will be suitable for Hisense VIDAA, Roku, Android, Google, Fire, and XClass/Xumo TVs.
Check the HDMI Cable Connection
Generally, every smart TV, including Hisense TV, must be plugged with a proper HDMI cable without any damage or loose connections. In this lineup, if the HDMI is not seated properly into the socket or you find any damage to the cable, then there is a high possibility for the purple lines on your TV screen.
So, make sure to connect the HDMI cable to the necessary port without any loose connection. If you find any issue with the port, unplug the cable and plug it into another port to check whether the screen issue is fixed.
Restart Hisense TV
Sometimes, if the TV is loaded with excess bugs or glitches, your TV screen will face some screen problems. So, restarting the Hisense TV is a basic solution to eradicate the minor bugs and glitches that are preventing your TV from functioning properly.
To do this process, detach the power cable from the power socket and rest the TV undisturbed for a few minutes. Now, the excess power will drain out from the TV. After that, plug back the power cable and turn on your Hisense TV. Now, check whether the purple lines on the TV screen have been erased. If not, move to the next troubleshooting solution.
Verify the Hisense TV Inputs
If you have connected any external cables to the TV, you must verify whether the cables are properly seated into the respective ports without any variation. This is because any slight change or irregular connectivity of the cable with the TV will lead to a purple line on the Hisense TV screen. So, make sure to detach the cable and reconnect it to the proper ports. Once done, you need to change the input on your Hisense TV to the necessary ones for smooth functioning.
Inspect for Overheat Issues
When your Hisense Smart TV is overheated, there may be a chance of colored lines on the TV screen. When this is the issue, inspect the heat on your TV and place the TV in a properly ventilated area without exposing it to any environmental conditions. Also, you must power off your TV when it’s not in use or necessary.
To avoid such complications, it’s better to place your TV in a suitable place at the initial stages of setting up the Hisense TV.
Upgrade Hisense TV Using USB
Checking the Hisense TV’s software and upgrading it to the latest version is also a remedy to fix the purple line issue on the TV. This process can be done immediately when you spot a small purple line on the TV screen. Upgrade the Hisense TV software via USB and fix the screen issues.
Change the T-Con Board
If updating the TV software didn’t work to fix the screen color issue, then the problem might be with the hardware components of the TV. This hardware component is nothing but the T-Con board, which converts the video signal from the main board and transports it to the Hisense TV screen.
If there is any connection problem with the T-Con board ribbons, adjust them and reseat them properly in a suitable place. If there is a major problem, contact the support team to fix it.
Cross Check the Defective LCD Panel
A damaged LCD panel within the TV could be a source of the purple lines. Moreover, it can cause a variety of issues, such as display issues, screen color issues, and backlight issues. Once the issue is confirmed with the LCD panel tab bonds, reach out to a professional technician and fix the purple screen issue as soon as possible.
Contact Hisense Customer Support
If nothing seems effective and you still face the purple lines on your Hisense TV screen, it’s better to seek help from the Hisense TV support team. Reach out to the support team in any one of the below-mentioned ways and fix the purple line issue on your Hisense Smart TV. If necessary, you can even replace the TV screen with a new one for better results.
| [email protected] | |
| Phone Number | +1 (888) 935-8880 |
| Contact Form | hisense-usa.com/contact |
| Support Page | hisense-usa.com/support |
End Note!
With a guarantee, the above article will be enough to fix the purple line issue on your Hisense TV screen. If the damage is severe, you can purchase a new Hisense Smart TV instead of replacing its TV screen, as the replacement cost of a Hisense TV screen is costly.
