While using your Hisense TV for a long period, you might encounter a picture with no sound issue. This could be due to a minor or major problem that can be rectified with some troubleshooting tricks for the Hisense TV sound not working issue.
Despite the advanced techniques, you need to know the reasons behind the cause to fix the error easily. Here are some of the possible causes.
- Loosely connected or damaged power cables
- Misconfigured audio settings
- Damaged speakers
- Firmware issue
- Change in the Sound Mode settings
- Outdated TV software
- Faulty internal parts
Possible Solutions to Fix Hisense TV No Sound Issue
The no-sound issue can be fixed by performing some easy fixes. Walk through the full guide chronologically to get to know them in detail. These troubleshooting methods will fix the Hisense TV no sound issue on models including, VIDAA, Roku, Google, Fire, Android, and XClass/Xumo TV.
Check Whether your TV is Muted
While this may be a simple fix, many of us put our TVs in mute mode unknowingly, and here is where the sound issue starts. To resolve this issue, check if your TV is fully muted or the TV volume is lowered. If muted, press the Mute button once to unmute the TV.
In case of low volume, press the Volume Up button on your remote TV to turn it up. Once done, the Hisense TV no sound problem will be solved. If it doesn’t, move to the next troubleshooting method.
Power Cycle Hisense TV
A quick power cycle will be the best remedy to get any electronics out of the issue, including audio and video. Performing a simple restart on Hisense TVs will remove the temporary bugs and glitches at a basic level. To power cycle your Hisense TV,
- You must press the Power button and turn off your Hisense TV if it is turned on.
- After that, remove the power cables from the TV and wall socket.
- Leave the TV undisturbed for about a minute to drain out the power.
- Upon doing so, you need to plug the power cables back into the TV and then turn on the switch.
- Now, play any video and check if the TV delivers the audio properly.
Inspect the HDMI Cables
HDMI cables are known for high-quality video transmission and also for audio signals. If you are experiencing a sound issue on your TV, you must ensure that the HDMI cables are properly plugged into the TV without any loose connections. Suppose the connected cables are damaged, they need to be replaced with a new one.
Once you have replaced the HDMI cables, play any media content along with audio and check if your Hisense TV is out of the no sound issue.
Check the Speakers
In rare scenarios, the Hisense TV speakers may get damaged or blocked by external objects. In these cases, you need to hire a technical team to fix the speakers or other audio systems.
Sometimes, external speakers may also not work efficiently if dust particles accumulate on them. So, if you have connected a soundbar to your Hisense TV, you must clean the device at regular intervals to avoid the Hisense TV no volume issues.
Verify the Audio Settings of the TV
Audio Settings are one of the important aspects that cause Hisense TV sound problems while Streaming Netflix, Prime Video, or others. To deliver seamless audio, you need to check whether the audio output settings on your Hisense TV are correctly set to the necessary ones. In case your TV is connected to external speakers like a soundbar or home theatre, ensure you switch the input on Hisense TV to the respective ones to get the sound output.
Change the Digital Output to PCM
Another reason for the Hisense TV no sound issue is the poor digital audio output configuration on your Hisense Smart TV. However, switching the digital output to PCM is the only way to get your TV out of the issue. To do this, you need to navigate to the Settings menu of your respective Hisense Smart TV and change the digital output to PCM.
As Hisense runs on various OS and each TV differs with its settings option, you need to perform this process carefully.
Update the Hisense TV Firmware
Outdated firmware also plays a vital role in the no-sound issue. To avoid such issues, you need to update the firmware of your Hisense TV at regular intervals whenever a new update arrives. If you don’t want to deal with manual updates, enable the auto-update option, and your TV firmware automatically updates whenever a new version is released.
Once your smart TV is updated to its latest software, play any content on the TV and check if the audio is delivered properly.
Reset Hisense TV
If nothing seems to work properly, then it’s time to restore your TV to its default settings. Unfortunately, resetting your Hisense TV will delete all the stored data and settings on the TV, but it can fix any sort of issue.
By performing the reset process, you can eliminate any hidden sound settings that cause the TV to malfunction abnormally. Once done with this process, you need to set up your Hisense Smart TV from scratch and customize the audio settings of your choice.
Contact Hisense Customer Support
If the troubleshooting steps here don’t work, the last option is to contact Hisense customer support. Only they can diagnose whether the issue is a software glitch or hardware damage.
- Support Page: https://www.hisense-usa.com/support
- Contact Form: https://www.hisense-usa.com/contact
- Phone Number: +1 (888) 935-8880
Before contacting them, check if your Hisense TV is under warranty for replacing the defective components for free.
In conclusion, the above methods will help you fix the sound issue on your respective Hisense Smart TVs. Once the sound issue is fixed, you can play any media content or video on the TV and hear it with the best audio output.
FAQ
Yes, clearing the app cache on Hisense TV will eliminate technical errors, and it will fix the audio issues.
