Is your Hisense TV not detecting the headphones as a connected audio output? Then, the headphones may be greyed out on your Hisense Smart TV. As this is a common Hisense TV problem, you don’t need to panic since there are lots of troubleshooting techniques to fix issues by yourself. Before that, you must have some basic knowledge about the reasons behind the Hisense TV headphone greyed-out issue. Some of the potential reasons behind the issue are,
- Faulty cables
- Incorrect audio settings
- Damaged audio ports
- Loosely connected cables
- Bluetooth not activated
- Physical damage on Hisense TV
Possible Fixes for Headphones Greyed Out on Hisense TV
The solutions for fixing the Hisense TV headphone greyed-out issue have been detailed in the section below. Go through the fixes and implement them on your desired smart TVs.
Check Whether Your Headphone is Muted
It is quite common for many of us to mute our headphones at times accidentally. This may happen periodically if the headphones have touch controls. So, make sure to double-check the volume and increase it as needed. Also, make sure to clean the audio jacks on the headphones to ensure a good output.
Inspect the Cable Connections
The next simple troubleshooting solution to fix the issue is to inspect the headphone cable for any visible damage, including exposed wires or fraying. This is because any minor damage to the audio cables will restrict the audio flow, thus creating the greyed-out headphone issue. So, make sure to inspect the connected cables and try changing to a new headphone cable to fix the issue permanently. If you don’t have a new headphone cable, you can purchase it from the link below.
Restart Hisense TV
Sometimes, your headphones will not be detected as an active audio output if there are any minor bugs or glitches on the TV. So, be sure to restart your Hisense TV to fix the connectivity issues.
- Unplug your TV cable and wait for a few minutes.
- Now, the excess charge from the TV will be drained out. After that, plug back the power cables and turn on your Hisense TV.
- Finally, check whether the connected headphone is working properly. If the problem persists, then move to the next troubleshooting solution.
Verify the Audio Port on Hisense TV
If your Hisense TV’s audio port is damaged or not working, then your TV will not detect the connected headphones. So, make sure to check the audio port on your desired Hisense TV and also the other built-in ports. If you find any damage on the audio port, then make sure to switch to a different port if possible. Otherwise, contact the Hisense support team and fix the issue with the audio port. By doing so, your TV must detect the headphones and should work properly.
Disconnect and Reconnect the Headphone
If you are in a hurry to connect your headphones to the TV accidentally, you may loosely connect the cables to the TV. So, inspect the headphone jack of your TV and unplug the connected cable. Clear the dust or debris particles inside the port, and then re-plug the headphones into the audio port of your TV. After that, turn on your TV and check whether you can receive sound from your headphones.
Inspect the Bluetooth Connection
If you are using Bluetooth headphones AirPods to connect with your Hisense TV, then you need to inspect whether you have turned on the Bluetooth option on your desired TV or not. If the option is disabled, your TV will not detect the headphones, thus creating an issue. So, navigate to your TV Settings, turn on Bluetooth on Hisense TV, and then pair the headphones with your smart TV. By doing so, your headphones should work properly without any issues.
Adjust the Sound Settings on Hisense TV
Any change in the sound settings of your Hisense TV will also cause the TV to produce no sound, thus resulting in any issues. To receive a seamless audio experience on your headphones, you need to alter or change the audio output on your Hisense TV to the correct one. To do so, navigate to your respective TV Settings and enter the Sound section to change the output audio on your TV.
As an alternate solution, you can also reset your Hisense TV audio settings and set it up from the beginning to fix the issue.
Check for Hardware Issues
If the above solutions are ineffective in bringing the headphones back to work normally, then it’s time to check for any visible signs of damage on both the Hisense TV and the headphones. As a first step, inspect your headphones and change them to a new one if you find any damage. Then, check each and every part of your TV with the help of expert technicians and replace the damaged Hisense TV accessories or parts with new ones.
Contact Hisense Technical Team
If you cannot troubleshoot the headphone greyed-out issue using the above common fixes, then reach out to the Hisense technical team for further guidance. Only an expert technician can find out whether the issue is with the smart TV or within the headphone jack cables. So, contact them in either one of the below-mentioned ways and fix the sound problems or any other problems with your Hisense headphones.
| CONTACT MODE | CONTACT LINK |
|---|---|
| Phone Call | +1 (888) 935-8880 |
| Support Website | hisense-usa.com/support |
| Contact Form | hisense-usa.com/contact |
| [email protected] |
The above solutions will be enough to fix the Hisense TV headphone greyed-out issue easily without much effort. Once you have recovered from the issue, you can connect your headphones to the TV and enjoy private listening to your favorite content or play games.
