There are instances when the apps on the Hisense Smart TV can function abnormally. At this point, you need to overcome the issue smoothly by performing suitable techniques. This guide is comprised of the evolving problems and their fixes to help you get out of the apps not working issue on your Hisense TV.
Well, before you hop into the troubleshooting guide, you need to understand what makes the Hisense TV apps not work.
- Unstable internet connection
- Server issues
- Accumulation of unwanted caches
- Software bug
- Expiration of subscription
- Outdated firmware
- Outdated version
How to Fix Hisense TV Apps Not Working Issue
Following are the best troubleshooting methods to fix the malfunctioning apps on your smart TV, including Hulu, Prime Video, Netflix, Max, and others. We recommend you follow the fixes sequentially to get the best result.
Inspect the WiFi Network
The foremost thing when running an app is to have a strong and steady internet connection to the TV. In case the TV fails to receive a proper network, then the app will not work properly and might stuck in between watching the content or will not load the app’s content.
To fix this issue, run a speed test and check the network range. To fasten your WiFi router, you can restart the modem by unplugging its cable and then replugging it after some time. This speeds up the function of the router and, thus, gives you a fast network.
Check the App Server
In some cases, Hisense TV apps may not work properly if the server is down. However, this issue can cause the app to work slowly, crash, or freeze at a certain point. To fix this, all you need to do is visit the Downdetector website, search for the app, and check the app’s server status. This will provide you with valuable information about the server’s status.
In case the app’s server is down, wait until the server gets back to its normal state. Suppose you find the issue is not with the app server, exit from the server website, and move to the next troubleshooting method.
Restart Hisense TV
The next solution is to restart your Hisense TV to eliminate the temporary bugs and errors. This will refresh the software and will erase the corrupted data that causes the apps not to work. To power cycle your TV,
- With your Hisense TV turned off, you need to detach the power cables from the power socket.
- Leave the TV undisturbed for a few minutes.
- After that, re-plug the power cables and turn on your Hisense TV.
- Now, open any app and play your favorite content. If the app works properly, you’re out of the issue. If not, head over to the next solution.
Check the App Subscription
If you are using a subscription-based streaming app, you have to check for an active subscription. Many Hisense TV users fails to notice the expiry date of the subscription, which leads to the app’s exclusion.
Once you find that the subscription has expired, you need to renew it immediately or resubscribe to another plan of your choice. Once you have completed the subscription, you can start streaming your desired content without any hassle.
Sign Out and Sign In to your Account
If the apps on the TV are not working but displaying a black screen on Hisense TV, you need to log out and re-login to your desired account. By doing so, you can fix the specific app’s content that is not loading or not playing.
Navigate to the app’s Settings menu and hit the Log Out button to exit your account. After that, provide the login credentials correctly and re-login to your account. Now, the app’s problem should be solved.
Clear the App Cache
In certain cases, temporary data will accumulate on your TV. If this happens, then definitely there is a high possibility for the apps not working issue. Too much accumulation will affect the streaming performance and will make the app work slowly. So, its better to clear the caches on your Hisense TVs and check if the apps are working properly.
Update the Apps on Hisense TV
One of the main fixes for the app-related issues is to update the apps on your Hisense TV to the latest version. Upon updating the app, it will improve the app as well as the TV’s performance and fix minor issues. You can even fix the lagging & buffering issue when you take the app to its latest version and get the best-ever streaming experience.
Delete the App and Reinstall Again
If updating the apps doesn’t work for you, you can delete it entirely and re-install the app on your Hisense TV. To check whether the problem is within the app or TV, this process will help you greatly.
After deleting the app on Hisense TV, you can install the necessary apps from the built-in app store of each Hisense TV model and stream the content seamlessly without any interruptions.
Perform a Software Update on the Hisense TV Firmware
If you have not updated your Hisense TV for a long time, this might also cause the apps to function abnormally. Every smart TV software should be updated frequently to fix the technical issues and glitches.
Beyond updating the apps, updating the Hisense TV’s firmware is also a mandatory process to maintain the TV’s performance. Once updated, the problem should be solved, and the apps on your TV should work properly.
Reset the Hisense TV
If the apps on your TV are still not functioning properly, then it’s time to take your TV to its factory settings. But think twice before you reset your Hisense TV, because resetting the TV will delete all the stored data and will make the TV as if it was a newly purchased one.
Regardless of this process, you need to set up your Hisense TV from the beginning and then establish the network connection. Finally, open any app and check if the contents are playing without any problem.
Contact Hisense Support Team
Sometimes, a simple fix will not be a solution for a big issue. In this case, you need to hire help from a good technician and contacting Hisense customer support will be the best. Despite leaving a mail or explaining your cause on the support page, you can make a phone call or directly visit the nearby centers to get a quick service.
Hopefully, the above fixes will help you bring your Hisense TV out of the app’s not working issue. Once the issue is solved, you can play any app you wish and download the content for offline streaming by connecting your Hisense TV to a WiFi.
