Have you connected any external devices to your Hisense TV and not received any sound or couldn’t control it? Then, the CEC feature on the Hisense TV may not be working due to some technical errors. CEC, “Consumer Electronics Control,” is a built-in feature within the HDMI port. This feature allows the users to control multiple connected devices using a single remote controller. If your Hisense TV’s CEC is not working, then it could be due to several reasons, including,
- Incorrect TV settings
- Faulty HDMI cables
- Damaged HDMI port
- Device incompatibility
By analyzing why the CEC feature is not working, follow the upcoming section to clear the issue with your desired Hisense TV.
Curated Solutions for CEC Not Working on Hisense TV
The listed fixes will be suitable for all Hisense TV models, including Hisense VIDAA, Roku, Android, Google, Fire, and Xumo TV. So, start implementing these troubleshooting steps on your smart TVs.
Verify the HDMI Cables
As an initial step, ensure that the HDMI cables are firmly connected to the Hisense TV and the external device. If you find any gaps or loose connections between the device and the cable, then your device will only get a partial connection, which will result in an audio error. So, make sure to insert the HDMI cable into the necessary ports firmly to fix the HDMI-CEC not working issue.
Additionally, it is also important to inspect whether the cables have any damage or not. If you find any, then replace the HDMI cable with a new one and then check whether the CEC is working properly on your Hisense TV.
Power Cycle Hisense TV
While not always the issue, any software bugs and glitches within the TV will affect the CEC functionality. To eliminate this issue, restarting the Hisense TV will be a better solution. So, unplug the power cable from the TV and let the TV unplug for a few minutes. After that, plug back the power cable and turn on the switch. Now, connect the desired external device to your TV and check whether you can receive proper sound from it.
Turn On CEC on Hisense TV
The next step is to examine whether the HDMI-CEC feature on your Hisense Smart TV is turned on or not. Suppose, if the option is disabled, you will not receive any sound from external devices. Moreover, you will no longer be able to control multiple devices using a single remote. So, follow the below steps based on your TV model and enable the CEC feature on Hisense TV to eradicate the CEC not working issue.
- Hisense VIDAA TV: Settings → Connection → HDMI & CEC → Turn On HDMI-CEC and other necessary options.
- Hisense Roku TV: Home Screen → Settings → System → Control Other Devices (CEC) → System Audio Control → Enable 1-touch Play.
- Hisense Android TV: Settings → Device Preferences → HMDI CEC → Toggle the button to turn On CEC Switch.
- Hisense Google TV: Settings → Channels & Inputs → Inputs → Control Other Devices (CEC) → Enable HDMI Control and the other necessary options.
- Hisense Fire TV: Settings → Display & Sounds → HDMI CEC Device Control → Turn On.
- Hisense XClass or Xumo TV: Settings → Antenna and Inputs → HDMI CEC → Toggle the button to turn On.
After enabling the CEC option, your TV should work properly, and you should be able to hear sound from your device.
Check the Device Compatibility
Sometimes, different devices might not communicate properly with CEC, leading to unexpected errors or conflicts. In this case, ensure that your Hisense Smart TV supports CEC and is compatible with each other. This is because if your smart TV is an older version, it might not have the CEC functionality, which will lead to issues while connecting an external device. So, make sure to check the CEC compatibility and then proceed with the process.
Update the Hisense TV Firmware
The next troubleshooting method is to check for any firmware updates for your desired Hisense TV. So, visit Hisense’s official site to check for updates. Input the Hisense TV model number in the required space and search for the updates. Once you find any, upgrade the Hisense TV firmware to its latest version and then check whether the CEC issue has been fixed on your TV. If the issue persists, head over to the next troubleshooting tip.
Reset Hisense TV
As a last try, you can also factory reset your Hisense TV and take the TV to its default settings. Moreover, all the data and files from the TV will vanish, including your customized settings. Once done, you need to set up the Hisense TV and restore the settings from the beginning. After that, enable the CEC option, connect any external device to your smart TV, and inspect if you can hear sound from it.
Seek Help from Hisense Professionals
If nothing works out effectively to sort out the CEC issue, then there is no other option than contacting the Hisense support team. Explain the problem to the professionals and get to know whether the problem is with the Hisense TV or the external device. Based on the expert’s answer, you can proceed to continue with the issue. To make your work simple and easy, here are some of the possible modes to contact customer service.
- Phone Number: 1 (888) 935-8880
- Support Website: hisense-usa.com/support
- Contact Form: hisense-usa.com/contact
- E-Mail: [email protected]
You can fix the HDMI CEC issue on your respective Hisense Smart TV upon trying the above fixes. Once done, you can connect any external devices to your TV and control them all with a single remote controller seamlessly to make your streaming experience smooth.
