When there is a network connectivity issue or any other technical issue, your Hisense TV might keep freezing. In that case, you can follow the necessary troubleshooting techniques to unfreeze your Hisense TV.
Sometimes, the issue might be the live TV channel or the app that you are currently streaming. Hence, change the channel or try to stream any other app and check if your Hisense Smart TV still keeps freezing, crashing, or buffering. If yes, then it might happen due to any of the following reasons.
- Slow or unstable internet connection
- Loosely connected cables
- Overloaded cache on the app
- Problem with an external device
- Device overheating
- Outdated Hisense TV Firmware
- Bugs or software glitches
- Hardware damage
How to Fix the Hisense TV that Keeps Freezing
If your streaming is interrupted by the constant freezing of Hisense TV, it is of great concern. Try the below workarounds that are proven solutions to fix the frozen Hisense TV, including models like VIDAA, Roku, Android, Google, Fire, and XClass/Xumo TV.
Check the Internet Connection
If the network connection is unstable on your Hisense TV, you might face freezing issues. So, as a first thing, check the internet speed on your Hisense TV.
- Go to the web browser on your Hisense TV.
- Open any online speed testing tool, such as speakeasy.net.
- If it is recorded to be slow speed, restart your WiFi router and re-connect your Hisense TV to the internet.
Restart your Hisense TV
Your TV Hisense might freeze due to software bugs and glitches, which could be resolved by a simple restart. So, try restarting your Hisense TV and check if it resolves the freezing issue.
Clear the App Cache
If the Hisense TV freezing issue occurs only on a particular app, then the app might be overloaded with cache files. These corrupted data may affect the app’s and your Hisense TV’s performance. So, follow the below-given steps to clear the cache on your Hisense TV and fix the freezing issue.
- Press the Quick menu on your Hisense TV remote.
- Scroll down and open the Settings menu.
- Select the System option and click Application Settings.
- Choose Clear Cache and tap the Clear option on the prompt to delete the cache files of the apps on your Hisense Smart TV.
- You can also clear the cookies on your Hisense TV by choosing the Delete Cookies option from the Application Settings.
Parallely, you can avoid running multiple apps on the Hisense TV’s background to avoid the freezing issue.
Check the Cables
If restarting your Hisense TV and clearing the app cache does not fix the problem, you should be concerned about the cables connected to it. If the cables are loosely connected, your Hisense TV may not receive the proper signal and start freezing.
So, check the cables and the connected ports on your Hisense TV for any damage. If so, replace the damaged cable with a new one. And, disconnect the cable from the damaged port, and connect it to a different port.
Inspect the Input Source
Sometimes, the issue might be the external device connected to your Hisense TV, such as a streaming device, set-top box, cable TV box, etc. If the input source is having a problem, your Hisense TV will receive a poor signal and suffer such issues. Try disconnecting the external device from your Hisense Smart TV.
If your Hisense TV screen stops freezing, then the problem might be your external device. You need to troubleshoot your external device. If your Hisense TV keeps freezing even after detaching the external device, move on to the next fix.
Avoid Overheating
If your Hisense TV runs continuously for a period of time, it will overheat and cause a freezing issue. So, make to turn off your Hisense Smart TV and give it some rest.
Moreover, don’t place your Hisense TV in direct contact with sunlight or any other devices that emit high electromagnetic radiation.
Bypass Sideloading Apps
Sometimes, users intend to sideload third-party applications that are not officially available in the Hisense TV app stores. Even though sideloading become common among users, it might slow down the Hisense TV performance and cause the screen to freeze. So, it’s better not to sideload APK files on your Hisense TV using sideloading tools.
As an alternative, you can make use of Hisense TV’s web browser to access the web version of the app without sideloading apps. On the other hand, you can also screen mirror the content to Hisense TV from your smartphone or PC.
Update the Hisense TV
Outdated firmware on your TV may also be the reason it’s freezing. So, check for the latest version and update your Hisense TV. The updated software may contain fixes for many problems, such as your TV freezing.
Reset Hisense TV
As a final fix, you can reset your Hisense TV to fix the freezing problem. This will erase all the installed apps and customized settings on your Hisense TV, bringing it back to the default settings. Though you will lose all the data, it is the best fix that could resolve any software-related problems on your Hisense TV.
Contact Customer Support
At times, your Hisense TV will malfunction if there is damage to the internal components. Problems due to hardware damage cannot be fixed with the above-mentioned workarounds. So, if your TV keeps freezing even after the factory reset, the only option you have is to approach Hisense TV customer service.
FAQ
If the Netflix app freezes while watching any content on your Hisense TV, try clearing the app cache to fix the issue.
