After connecting your Hisense TV to WiFi, you can carry out various operations, like surfing the web and installing apps to update the firmware. However, in certain situations, your Hisense TV fails to connect to the wireless network. This might be caused due to technical errors in the TV’s software. In such cases, you can carry out the respective troubleshooting methods to fix the network issue.
Before you dive into various solutions to fix the issue, you need to know the causes behind it. Some of the most common reasons are listed below.
- Problem with your network
- Incorrect password
- The modem may be too long from the TV
- Incorrect bandwidth
- Incorrect MAC address
- Temporary issue on the Hisense TV
- There is too much distance between between the TV and the router.
How to Fix a Hisense TV Not Connecting to WiFi
Here are some of the most effective and practically tested troubleshooting techniques to help you solve the Hisense TV not connecting to WiFi issue.
Restart your WiFi Router
Firstly, you need to check the speed of your router in the case of a connectivity issue. A quick restart on the WiFi router will often clear the wireless connection issues and will speed up the network. To reboot your router,
- Press the Power button on the router and turn off it.
- Unplug the cables from the power outlet and hold for a minute.
- After that, plug all the cables back and turn on your router.
Now, your WiFi router should work properly. If your Hisense TV is still not connecting to the WiFi network, follow the next troubleshooting fix.
Power Cycle the Hisense TV
If the issue is not with the WiFi router, then it might be with your Hisense Smart TV. Performing a power cycle is like quickly rebooting your Hisense TV to clear the temporary bugs and glitches. As this fix will drain out the excess power and get rid of any corrupted data, you can perform this process as early as possible.
- If the TV is turned on, you need to turn off it using the remote control.
- After that, detach the power cables from the TV and the outlet.
- Leave the TV undisturbed for about 2-3 minutes.
- Now, plug the cables into the necessary ports and turn on your Hisense TV.
- Finally, your TV should connect to the home network.
Relocate the Router
If your WiFi router is too far away from your Hisense TV, the signal strength may be weak. No matter what network you use, it might be either 2.4 GHz or 5 GHz band, the distance between the smart TV and the router should be minimal. However, we recommend positioning your router in a different place and checking if the issue is getting fixed.
Also, you must move your router closer to your Hisense TV for a better signal and then connect your Hisense TV to the WiFi network to check if the network is solved.
Forget WiFi Network
If your Hisense TV doesn’t recognize your WiFi network, all you need to do is forget your WiFi network on Hisense TV and then reconnect the TV to the same network or a different network. Once done, re-enter the WiFi password, refresh the router, and check if your TV connects to the network.
Tip! You can also perform this process if you have accidentally connected your TV to an unauthorized network.
Configure DNS Settings
In general, every Hisense Smart TV has DNS settings that allow you to pick a DNS address from your WiFi router automatically. However, if these network settings are altered or if the IP address changes, then your Hisense TV will not connect to that particular network.
So, hover over the Settings of your respective Hisense Smart TV and change the Network settings to DHCP. Once done, you should restart your TV once and check if the Hisense TV is connecting to the WiFi network or not.
Update the Hisense TV Firmware
An outdated firmware will also cause issues on connecting the device to a WiFi network. Since Hisense TVs release updates in a regular period, you must check if the TV is getting updated with its versions. If not, you need to manually update the Hisense TV software using a USB flash drive to fix the issue by yourself.
Restore Hisense TV Settings
If the above solutions fail to connect your TV to the WiFi network, the issue will be serious. So, you need to factory reset your Hisense TV, which will revert the TV back to its original settings by removing all the apps and personalized data. After performing this drastic process, you need to set up your Hisense TV from the beginning and connect it to a stable WiFi network.
Tips & Tricks to Fix Hisense TV That Won’t Connect to WiFi
Instead of initiating complicated troubleshooting methods, here are some tips and tricks that you can follow to access the internet error-free.
Use Wired Ethernet Cables
Wired connections are always stronger and safer than wireless connections. So, if your TV continuously disconnects from a wireless network, you can try connecting your TV using an ethernet cable. Once you decide to establish a wired connection on your Hisense TV, you need to change the network settings to Wired.
Change the WiFi Module
If the existing WiFi module is not working properly, you can opt to buy a new router to fix the issue permanently. Sometimes, an old WiFi router will not deliver proper signals to the TV. So, purchase a new module and then connect your Hisense TV to your home network.
Use a Guest Network or Mobile Hotspot
If your home WiFi network is not accessible, then you can use any guest WiFi network to access the internet on your Hisense TV.
In addition to that, you can also enable your mobile hotspot to provide a network for your Hisense TV. After that, you can choose your mobile’s name from the network panel and enter the respective password to carry out the process.
Contact Hisense Customer
Sometimes, none of the troubleshooting steps help resolve the WiFi disconnecting issue. In this situation, it’s better to reach out to Hisense customer care to deal with this further.
If they find that the TV hardware is damaged, you can claim your Hisense TV warranty and fix the hardware issue for free of cost. Here are some of the possible ways to reach out to the support team.
| Phone Number | +1 (888) 935-8880 |
| Contact Form | https://www.hisense-usa.com/contact |
| Support Page | https://www.hisense-usa.com/support |
To sum up, a WiFi connectivity issue is a common factor that every TV will face. But this can be fixed with the help of any one of the above-listed troubleshooting fixes. Once you connect your TV to the home WiFi, start using the TV to play any content or browse online.
FAQ
If the WiFi connection on your Hisense TV is timed out, it means the WiFi network is temporarily down. You can contact your internet service provider to fix this issue in no time.
If your Hisense TV is not picking up the 5GHz network, then switch it to 2.4GHZ from your router’s settings.
If your WiFi router and Hisense TV are placed far away, it’s difficult for your TV to fetch the wireless network. So, place the devices close to each other
