Is your Hisense Smart TV remote not working? If this is the case, then there are a couple of things that you need to try before purchasing a new remote. Unless it is a hardware issue, you can fix this Hisense TV problem by following some basic solutions.
Before you dive into the solutions to fix the malfunctioning remote, first understand the reasons for the problem. Let’s get into the session right now to learn them.
- Damaged IR blaster
- Dead or corroded remote batteries
- Remote unpaired
- Accumulation of dust particles on the remote
- Interference from other devices
- Physical damage to the remote
- An outdated TV software
How to Fix an Unresponsive Hisense TV Remote
Here are some of the fixes that are most commonly encountered to get the remote back to its working state. Without any delay, let’s work together to fix the Hisense TV remote not working issue, including models like VIDAA, Roku, Google, Android, Fire, and XClass/Xumo effectively.
Inspect the Remote’s IR Sensor
Before proceeding with any complicated procedure, make sure the remote’s IR blaster isn’t damaged. The remote’s IR blaster is the main source for transmitting the command. To do that, follow the procedure below.
- Fetch your smartphone and open the Camera application.
- Now, point your remote control towards the camera and press any button.
- If you see any flashing light, it means your remote control is working properly.
- If it doesn’t, then change the batteries and try again.
Check and Replace the Remote Batteries
If a remote is not working properly, the first thing to check should be the remote batteries. As the batteries have a certain time limit, they will die or lose their charge over time.
To overcome this issue, all you have to do is to switch the batteries to a new one. We recommend using AA or AAA-size batteries for better performance.
Remove the Dust and Debris on the Remote
Sometimes, the accumulation of dirt particles inside the remote is also a major cause of the non-working remote. To do this, fetch a dry cloth in your hand and remove the sedimented waste particles from the remote.
Once cleaned, place the batteries back in the right position and check whether the remote is working or not. If the remote is still not working, we hope to move to the next fix.
Remove the Obstacles
To operate the Hisense TV from a remote, the line of sight must be clear between both devices. If you find any obstacles between them, remove them immediately, as they will interfere with the TV and the remote. Additionally, check if you’re pointing the remote towards your TV at a minimal distance so that the TV responds quickly to it.
Moreover, avoid watching TV while placing any electronic devices, like a microwave oven nearby, because electromagnetic interference will affect the transmission and reception of signals between the remote and the TV.
Restart the Hisense TV Remote
Like smart TVs, the remote control should also be power-cycled to remove excess charge and bugs. This is one of the methods recommended to make the remote work normally. So, remove the batteries from your remote and rest it undisturbed for at least 10 minutes. Then, hold the buttons for about 15 seconds. This will restart the remote control. After that, you can press any buttons to check if the remote control is working properly.
If your remote is not working even after restarting it, you can reset the Hisense TV remote within no time.
Turn Off the RemoteNOW Feature
Another fugitive that restricts the remote from working is the RemoteNOW accessibility feature. Once this feature is enabled, the TV will interfere with the remote’s command and thus will make the remote idle. So, if this feature is activated on your smart TV, immediately move forward to disable it by navigating to the TV settings.
- Upon launching the Hisense TV home screen, visit the Settings section.
- Scroll down to choose the Accessibility option.
- Look for the RemoteNOW feature and disable it.
- You can also disable the other accessibility features on the TV.
Swap the Transmission Mode
The majority of Hisense Smart TV remotes offer two modes, namely Infrared and Bluetooth. If your TV remote operates in a different mode than the TV, then the Hisense TV will not respond to the remote or buttons. So, to switch to a different mode,
- Hold the Hisense TV remote in your hand.
- You need to press and hold the Menu button for about 5-7 seconds.
- By doing so, the transmission will be changed, and your remote should work properly.
Unpair and Re-pair Hisense TV remote
If you’re a Hisense Roku TV user and find issues with the remote controller, then you’re in luck. Just unpair and re-pair the Roku remote with your Hisense Roku TV to eradicate the issue easily. To do this,
- Fetch your Roku remote and press the Home, Back, and Pairing keys for a few seconds to unpair the remote.
- After this, remove the batteries, check the batteries, and insert them again.
- Then, locate the Pairing button and hold it for a little longer near your Hisense Roku TV until it flashes.
- Wait for a few moments, and you will see the message on your Hisense Roku TV screen indicating the Pairing has been completed.
Power Cycle the Hisense TV
Often, it’s not the remote to blame all the time. Sometimes, the remote may work properly, and there might be some issues with your smart TV. Any temporary bugs and glitches on the TV will restrict the TV from responding to the remote signals. So, in this situation, you need to power cycle the Hisense Smart TV to fix those issues.
- You must unplug the TV’s power cable.
- Hold the Hisense TV power button for about a minute.
- Upon doing so, release the button and plug the cables back into their position.
- Once your TV is turned on, check if the remote control is working properly.
Tip! You can also restart Hisense TV by navigating to the TV Settings.
Update the Hisense TV Firmware
If your Hisense Smart TV is running on an older version, this could be one reason why your remote is not working. This might be an unusual fix, but the TV won’t respond to the remote if it runs on the outdated version. However, a simple Hisense TV update will solve this issue and remove all the trouble.
Factory Reset Hisense TV
As a last troubleshooting method, you can factory reset your Hisense TV to its initial value. By doing this, all the settings, including the remote functions, will be restored to the default settings. After a successful reset, you have to set up the device from scratch.
While setting up the device, you also have to set up your remote control. Meanwhile, if you’ve skipped the remote pairing, you can also utilize the Setup Assistant to configure your Hisense TV remote. To do that, navigate to Settings and select Setup Assistant/Setup Guide. After that, follow the on-screen prompts and complete the setup.
Once the setup is done, use the remote control to access your Hisense TV without any errors.
Contact Hisense Customer Support
If the above simple fixes didn’t allow you to get your remote back to work, the issue is with the Hisense TV or remote’s hardware. In this situation, be patient, reach out to Hisense customer support, and explain your problems in detail. The support team will definitely assist you and lead you on the right path to get out of the issue.
| Contact Number | +1 (888) 935-8880 |
| Hisense Contact Form | hisense-usa.com/contact |
| Hisense Support Page | hisense-usa.com/support |
| Hisense Global Customer Center | global.hisense.com/support/customer-center |
Alternative Ways to Use Hisense TV Without a Remote
Besides troubleshooting, you can even use alternative approaches to control your Hisense TV without a remote control.
- Remote Apps: Hisense TV remote apps are a convenient way to control your Hisense TV right from your couch. Install the RemoteNOW app on your smartphone and pair it with your Hisense TV to access the respective content easily.
- TV’s Physical Button: If you’re adjustable with locomotion, then use the Hisense TV’s physical button to carry out the process.
- Voice Assistants: If you connect any voice assistants like Amazon Echo Dot, Google Nest, or Apple HomePod with your Hisense TV, use voice commands to assess the device.
- Universal Remote: Univeral remote controls are the best replacement for the original Hisense TV remote. After purchasing it from Amazon, use the remote codes to pair and control the TV easily.
- External Navigation Devices: Finally, if you have an extra PC mouse or keyboard, connect it to your Hisense TV and control the device.
At some point, a non-working remote may frustrate you and exhaust you. But before opting to purchase a new remote controller, you can follow the above guide patiently and bring your remote back to normal if it is a minor issue.
