If you are about to purchase a new Hisense smart TV, you will consider many factors, such as the year of manufacture, customer support, warranty period, picture quality, and much more. In addition, you should get to know more details about the Hisense TV return policy to better handle any worst-case scenarios.
It’s not uncommon for customers to worry about returning a Hisense Smart TV they have already opened. In this guide, I have come up with a detailed note about Hisense TV’s return policy in detail.
About Hisense TV Return Policy
Hisense produces seamless products and understands that every customer may not meet their expectations or requirements with the new products. Keeping this in mind, Hisense has developed a return policy for its customers that validates for 30 days from the date of purchase. The return policy of Hisense varies by region but generally allows returns within a certain time frame for a full refund or exchange.
General Requirements for Hisense TV Return Policy
Below are some of the basic requirements that you need to undergo before applying for the return policy.
- You must have proof of purchase along with the order invoice number and receipt.
- You must carry the original accessories and the paperwork, including Hisense TV’s warranty cards, manuals, certificates of authenticity, etc.
- The TV must be new and unused.
- All the free gifts and coupons that you have received, along with the TV, must be returned.
Considerations for Opened or Used Hisense TVs
Returning a Hisense TV that has been opened or used out of the box might be subject to additional concerns.
- Restocking Fees: Few retailers might charge a restocking fee for items out of the box.
- TV Inspection: Your Hisense TV must pass the inspection to ensure it’s in perfect shape before accepting a return.
- Original Packaging: Upholding the Hisense TV’s original package can ease the return process and prevent potential issues.
How to Apply for Hisense TV Return Policy
Once you meet the above-listed rules and requirements, you are eligible to apply the return policy. To initiate the return policy process, you can contact Hisense customer service either by Email ([email protected]) or by Phone call (+1 (888) 935-8880).
Alternatively, you can also make a return from its official website using your login credentials. Here are the steps to apply for a hassle-free return.
- Visit the Hisense return website and hit the Log In button at the top-right.
- Enter your login credentials and enter into your account. If you have already logged in, click the My Account option.
- Here, you can view the name of your Hisense TV product. Tap the View Order option near your TV name and view the order history.
- On the order history page, you can see the Items Ordered option. Choose the TV you wish to return and click the Request Return option.
- Once done, you’ll be taken to the return items page. There, highlight the reason for your return and proceed with the return request.
- Finally, you will be sent an email from the company and need to wait for further assistance.
Note! Those orders delivered from outside the UAE are not ineligible for return.
After you apply for the return policy, the Hisense support team will check the reason behind your registration and contact you within a short time. They will then refund the money for the particular TV within 5 business days.
