Hisense Soundbars have a good profile in the market with their reasonable price and stunning performance. Also, it doesn’t compromise its features with other audio systems. Aside from this, the Hisense Soundbars may encounter some issues and may function abnormally in rare scenarios. Some of the primary reasons behind the Hisense Soundbar not working issues are:
- Damaged cables
- Wrong input selection
- Outdated firmware
- Temporary bugs and glitches
After analyzing these reasons, check whether you face any of the above reasons with your soundbar. If you can’t fix the exact reason, no worries. Follow the below DIY guide to fix the issue with your soundbar.
General Fixes for Hisense Soundbar Not Working
Carry out the below troubleshooting methods one by one to fix your not-working Hisense Soundbar.
Verify the Cable Connections
As an initial DIY method, you need to inspect the cables that are connected to the Hisense Soundbar. Any faulty or damaged power cables will fail to work properly and result in an issue with the soundbar. To fix this issue and make your soundbar work properly, unplug the desired cable from your soundbar and connect your soundbar and the Hisense TV mutually using a new cable. By doing this, your Hisense Soundbar will work effectively.
In addition to this, you must also inspect the power outlet of your Hisense Soundbar whether it is in good working condition. You can test this by connecting any other device to the same outlet and check if it works. Suppose the issue is with the power outlet, unplug your soundbar and connect it to a different socket.
Power Cycle the Soundbar
Sometimes, a simple power cycle will bring a major change if the issue is raised by a temporary one. So, detach your Hisense Soundbar from the power socket and disconnect all the cables from it. Leave the soundbar unplugged for about 3-5 minutes to discharge the residual power.
After that, plug the soundbar back into the necessary socket and attach all the cables to it. Now, turn on the soundbar switch and check if it is working normally without any issues.
Check the Soundbar Remote
It is important to check the remote controller of the soundbar to see whether it is inserted with fresh batteries or not. This is because if the remote batteries are used for a long time, there is a high chance for the batteries to get drained. So, make sure to check and replace the drained batteries with new ones. Once done, it is also mandatory to inspect whether the remote buttons are working properly and don’t have any physical damage on them.
After inspecting all these, press any button on the remote and check if the soundbar is responding. Otherwise, move to the next troubleshooting technique.
Inspect the HDMI Output Source
After connecting your Hisense Soundbar to your TV, the TV automatically detects the connected soundbar and will change the audio channel to the soundbar. But, in rare scenarios, the TV may fail to detect the connected soundbar which will result in some issues.
So, navigate to your TV Settings and select the Sound option. Then, change the Audio Output Audio to HDMI or other ports based on the cable you have used. Once you are done with the necessary changes, play any audio on your TV and check whether you can hear it on the Hisense Soundbar.
Update Hisense Soundbar
It’s better to update the Hisense Soundbar to its latest version to check whether it works properly. This is because if the issue is due to a temporary glitch regarding the software, it can be fixed easily by updating the soundbar to its latest firmware. To do this,
- Open any browser on your PC and visit the Hisense website.
- Search and install the latest firmware from your soundbar model.
- Then, insert a USB flash drive into your PC and copy the downloaded firmware on it.
- Now, detach the USB drive and insert it into your Hisense Soundbar.
- Turn on the soundbar and wait for a few minutes to upgrade the soundbar to its latest version.
Once you are done with the process, play any audio and hear it on your soundbar without any issues.
Reset the Hisense Soundbar
Resetting the Hisense Soundbar is the last method you must carry, that can help you fix any sort of issues associated with the soundbar. Probably, this will restore your custom presets and the WiFi connection. After doing this, connect your Hisense Soundbar to the TV and stream your favorite content in a high-quality.
Contact the Hisense Customer Service
If none of the DIY fixes gives you hope, then without any delay, contact the Hisense support team for further assistance. Explain the issue to them and the troubleshooting solutions that you have tried with your soundbar. Then, get a proper solution from them and fix the issue with your Hisense Soundbar. The Hisense support team can be contacted in various modes and below are some of the easy ways to reach out to them.
| Support Website | hisense-usa.com/support |
| Phone Number | +1 (888) 935-8880 |
| Contact Form | hisense-usa.com/contact |
| [email protected] |
By following the above fixes, your Hisense Soundbar and the subwoofer should work properly. Further, if you have any issues with the soundbar, then better opt for a new one from Amazon for irreplaceable results. Choose the best Hisense Soundbar for your TV and elevate your living room with high-quality audio.
