Is your Hisense Roku TV screen indicating the “Error Code 016” message while opening a streaming app? Then, it might be a connectivity issue between your Roku TV and the external device or the network connection. As this is a common issue, such as the Hisense TV error code 003, it can be fixed by some proven solutions that are detailed in the guide below. However, knowing the reasons for the cause beforehand will be great in fixing the error code 016 issue.
- Weak network connection
- Faulty cables
- Router problems
- Incorrect network settings
Solutions to Fix Error Code 016 on Hisense Roku TV
After analyzing the above factors, you can proceed to rectify the error code 016 issue on your desired Hisense Roku Smart TV.
Verify the Network Speed
As the error code 016 is an internet issue, you need to start the troubleshooting process by inspecting the WiFi network. Since the network speed may be poor or unstable at times, it is necessary to check the speed of your network by visiting fast.com. Suppose, the network speed is stable, then it might be some other problem that causes the error code 016 issue. So, try the upcoming troubleshooting technique and fix the issue on your Hisense Roku TV.
Cross-Verify the WiFi Password
Sometimes, entering the wrong WiFi password will not allow the Hisense TV to connect with the desired WiFi. So, make sure to input the correct WiFi credentials and double-check them before you proceed with the process. Once connecting the Hisense TV to a WiFi, check whether the error code 016 issue has been fixed.
Tip! You can even forget the WiFi network on your Hisense TV and set up the network connection from the beginning. This time, make sure to enter the right password so that your TV will be free from the error code 016 issue.
Check the Ethernet Cable
At times, the ethernet cable connected between your WiFi router and the Roku TV might be a culprit, which might cause the error code 016. If the ethernet cable has any physical damage like burnt or torn marks, or if the cable is connected loosely with gaps, then there is a high possibility for the error code issue.
So, change the cable to a new one and insert it tightly into the respective ports of your TV and the router. Now, boot up your TV to check for the issue.
Power Cycle the WiFi Router
If the WiFi password and the ethernet cable are in good condition and you still encounter the error code 016 issue, then it’s better to reboot your WiFi router to eliminate the hidden glitches. To run this process, detach the respective cables from the router and hold for a few minutes. Then, click the Reset button on the router and hold it for a few seconds. After that, plug back the cables into the ports and turn on your router. Now, connect your Hisense TV to the WiFi network and check if the error code 016 issue has been fixed.
Restart Your Hisense TV
Aside from rebooting the WiFi router, restarting the Hisense Roku TV is also recommended to fix the temporary bugs and glitches associated with the TV. This can fix the error code 016 problems if there are any issues with the Hisense Roku TV. To do this,
- Detach the power cable from the TV and the wall socket.
- Leave the TV undisturbed for about 2-3 minutes.
- Once the excess charge is drained out, plug back the power cable into the necessary socket.
- Then, power on the Hisense TV, and this time the error code issue should be fixed.
Update the Streaming App and Firmware
It is well known that if you are using a smart TV with outdated software or streaming an outdated app, there may be some issues including the error code one. As an old software version will not connect to the WiFi network, it is advised to upgrade the Hisense TV firmware and the streaming app to its latest version.
Moreover, You can even uninstall the particular app and re-install the app on Hisense TV to eliminate the error. By doing this, your Hisense Roku TV will be back to normal. If not, you can proceed with the next solution.
Reset the Network Settings
Since error code 016 is a network-related issue, you can fix the issue by resetting the network settings. As this will delete the network settings entirely, you need to reconfigure the settings from the beginning and then establish the network connection on your smart TV. To do that,
- From the Settings section of your Hisense Roku TV, select the System option.
- Choose Advanced System Settings and hit the Network Connection Reset option.
- Further, click the Reset Connection option to start the process.
- After some time, set up the WiFi network, connect your TV to the network, and start using the TV without any issues.
Tip! If there is a serious problem with the WiFi network, contact the internet service provider without any further delay to fix the network issue.
Switch to a Different WiFi Network
If nothing brings back your TV from the error code 016 issue, then try switching the internet connection of your Hisense Roku TV to a different WiFi. Sometimes, connecting your TV with a new WiFi will give you better results. So, disconnect the Roku TV from the current WiFi and enter the password of the new WiFi to make the connection.
Reach Out to the Hisense Technical Team
If you cannot regain your Roku TV from the error code issue, then it’s better to contact the Hisense customer support team. If the issue with your smart TV is a serious one, then it cannot be fixed using the above measures. So, contact the support team from any one of the below ways and get the issue fixed. Suppose, the issue is with the TV’s hardware, check for Hisense TV warranty and fix the issue for free.
- Support Page: hisense-usa.com/support
- Phone Number: +1 (888) 935-8880
- Contact Form: hisense-usa.com/contact
- E-Mail: [email protected]
To Conclude
With the help of this troubleshooting guide, you can eliminate the error code 016 problem on your Hisense Roku TV. Also, I recommend my readers follow the troubleshooting techniques chronologically to fix the issue quickly. Once the problem has been fixed, start accessing your Roku TV to stream your favorite content.
