Upon knowing the serial number of your Hisense TV, you will be able to find the specific model quickly. Also, you can reach out to Hisense customer support and receive instant help when dealing with warranty, troubleshooting, etc. Above all, Hisense TV firmware updates are released at regular intervals, and thus you need to have the serial number handy to update the correct version. However, if you’re unaware of the location, here’s a detailed guide on it.
How to Find Hisense TV Serial Number
There are five locations from where you can find the serial number of your Hisense TV, and they are as discussed below.
From the Back Panel of Hisense TV
One of the easiest ways to find the Hisense TV serial number is by looking at the white sticker on the back panel. Every TV has a serial number and a bar code printed on a white background screen, along with the date of manufacture and year. The serial number usually has 15-20 characters and is stuck on all smart TVs’ back panels.
The Hisense TV serial number is indicated by Serial NO or S/N on the sticker on the TV’s back panel.
Meanwhile, if you wall mount your Hisense TV, then it’s quite difficult to locate the serial number from the TV’s backside. In that case, you can follow the other possible methods mentioned below to locate the Hisense TV serial number.
From the TV Package
You can also find the serial number on the Hisense TV’s package box. The majority of Hisense TV boxes will have the serial numbers printed on them. So, if your TV box is in good condition, grab it and find the serial number on it.
From the Hisense TV User Manual
Another possible way to find your smart TV’s serial number is through the Hisense TV’s user manual. Usually, every Hisense user gets a user manual when they purchase the TV. It comprises detailed information about the TV’s hardware, software, and other details. If you have your own user manual, get it and check for the serial number on it.
From the TV Settings
Additionally, you can navigate to the settings menu to view the serial number on your Hisense TV based on its operating system.
- Android TV: Navigate to Settings → Device Preferences → Tap on About → Find Serial Number.
- Google TV: Tap the Profile icon → Hit Settings → System → Click About → Serial Number.
- Fire TV: Press the Home button → Launch Settings → Device & Software → Tap on About → Your TV → Serial Number.
- Roku TV: Launch Settings → Hit Support → System Info → Click About → Serial Number.
- VIDAA TV: Press the Home button → Launch Settings → Choose Support → Select System Info → Hit Version → Serial Number.
- XClass/Xumo TV: Navigate to Settings → Hit Device Settings → Tap on About → Serial Number.
From the Warranty Paper
As a last way, you can look up the Hisense TV’s serial number from your warranty paper. While purchasing the Hisense TV, the retailers will give you the warranty paper to guarantee the device’s condition and package. It will be more helpful to replace Hisense TV for an issue or to get a free service. If you have your warranty papers, you can read through them to find the serial number.
However, each TV will be labeled with a different serial number, and the length of the serial number will vary according to the model. After locating it, you can use the serial number to claim your Hisense TV’s warranty and for other troubleshooting techniques.
How to Solve “Serial Number is Not Correct” Error
Usually, while updating the firmware using a USB drive, users search for firmware updates for their specific model using the serial number. This can be identified by either of the methods mentioned in this article. However, multiple users reported getting an error message “Serial Number is Not Correct” while searching for firmware updates on Hisense’s website.
In the meantime, if you get the same error, don’t worry. Usually, this specific error message won’t display unless you enter the incorrect serial number. Speaking of facts, people might get confused about “0” (a number) and “O” (a vowel). So, reconsider rechecking your serial number before searching for firmware updates.
On the other hand, if you still get the error even after entering the correct serial number, it’s better to consult Hisense support for aid.
FAQ
No, the Hisense TV model number is totally different from the serial number. The model number indicates the specifications of your TV. Whereas the serial number is a unique code that specifies a product under a production batch.
